emails not sending to btinternet

It is they that should investigate why other email providers don't have this problem. The worrying thing is I don't know how many other emails I'm not receiving. Last week I phones an advisor with a somewhat similar response. Read more about failed deliveries and messages from "MAILER-DAEMON" or "Mail Delivery Subsystem". Unfortunately, it did not work. It was innocent enough: if someone clicked on my name they were taken to my personal website, but it was making btinternet suspicious. 26-08-2021 BT are blocking the complete domain which the sender is sending from. ), on Its been a few days I can't send emails from my Mac & Iphone Mail app; however I recive emails. Having established that I was able to send email from webmail, the agent told me that there were no issue with BT's Servers (or the company who provides this service on their behalf), and the issue was with my device. BT Email - best practices for postmasters and senders of email | BT Help, on by I have tried sending individual messages and simple test messages but nothing works. So we can look in to this further, could you provide us with the full bounce back message you're receiving and the email headers. Oops. It is useful Anne that you have posted a similar experience on this topic, for it helps to see if there is a common issue. 1-800-MY-APPLE, or, If you cant send or receive email on your Mac, Sales and by on After 3 years, then-current everyday prices for all services apply. Sorry but how do I PM you, and what details do you need? Any suggestions please, User profile for user: Although port 587 will usually work, port 465 is the recommended port. I've rebooted twice and reinstalled Office 365 without success. Townman, Gandalf, anneoconnor. 19h37 I am not having any such problems with my iCloud server so I do not think its a snag with Apple Mail. As soon as I removed that link all was well again. All we can do is see if anything was rejected by the inbound platform from the sender to the recipient. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. 4) Send an email to your main contacts to let them know your new email address. I consistently receive this warning: whenever I try. You can link any BT email address to another broadband or Premium email billing account. Thank you for your follow up. - We do not send parcels to PO BOX addresses. - last edited on on I can send & receive on my work email account using the Outlook app. Delays in Emails being delivered can arise from a multitude of reasons. 19h14, I never said it wasn't a BT problem and should be addressed by BT or that it has not been going on for years without resolution but the only way it will be resolved for the OP at this stage is by contacting the Postmaster to have his domain white listed to the extent that it satisfies BT. I consistently receive this warning:whenever I try. Incoming mail works, but unable to send anything. 19-12-2022 I changed "Authentication" to "Password" and clicked on "Save". . I have exactly the same problem and would love to get a solution. What does this mean? on BT L1 agent wasn't able to resolve and it has been passed to their email support team. on Households are endlessly told that to keep their bills in check they must shop around when their current contract ends to get a better deal. I am experiencing it with emails from different addreses within a domain which belongs to another ISP. There'll likely be four of these, two from BT servers and two from Plusnet servers. We appreciate you reaching out to us about Mail. There have been problems with the BT IMAP/POP servers stopping email clients from accessing the users email account for years. 09-07-2019 To start the conversation again, simply We do not write articles to promote products. That helps us fund This Is Money, and keep it free to use. All of the examples have this delay as more than five days, which should have really caused some sort of notification back to the sender. I expect that they are simply burying their heads in the sand and do not look at all. This could be as simple as the sender's email application had an issue and had not sent the emails until recently! After several attempts, I decided to delete the email account from the phone and to recreate it using Add Account. 26-08-2021 I know it exists because I can pick it up on ios and via BT Webmail. Rachel Rickard Straus, Financial Mail On Sunday 26-08-2021 It's good (???) That sounds like something has been stuck in a queue somewhere. Yet a number of readers have told us that they feel prevented from doing this because switching provider risks losing the email address on which they rely. By 20h35, BT Mail | @btinternet.com | Cannot send mail, Re: BT Mail | @btinternet.com | Cannot send mail, Announcements, Guides & Community Updates. For email, I use Microsoft Outlook (from Microsoft Office, not outlook.com) email on my Samsung S10 phone and on my laptop. He received emails from me okay (from my Metronet email address) but I wasn't getting his replies. 23-04-2021 BT allows former customers to access a basic form of their email account for free. on They are in my "sent" folder but never get to the btinternet.com account Other addresses work fine. Send yourself a test email. 13h18. This amount is subject to change until you make payment. I was about to post exactly the same question; I've prepared a draft text, so might as well include it here and hope that someone has a solution. He says: 'My emails are an archive of all of my subscriptions, accounts and information over the years. 23-04-2021 Dave Bradford would love to ditch Virgin Media and get a new broadband provider. Gmail and Outlook are two of the most popular. While members are not getting emails, they do appear as posts on the Google Groups page. It might be worth changing your SMTP port to see if that helps. Do other emails they send get to where they need to go? If you want to PM me with relevant details, I'll get someone who has access to take a look and see if there's anything we can see on our side. Both server names are mai;btinternet.com, both IMAP usernames show my email address; Ive tried entering my IMAP password into both the incoming and outgoing servers and when I click on the tick so show that everything is entered, I get this error message almost immediately: The connection to your email server timed out. 15h33. Email accounts managed by Virgin Media include those ending @virginmedia.com and @ntlworld.com. 'I have always used the same email address,' says Dave, 79, from Cambridge. Now when I send them emails from my Outlook.com email address they bounce back as undeliverable. Working on the theory that it was another case of BT doing something, I decided to leave it overnight. Martin Gates, from Hampshire, has had an email account with Virgin Media for years. So it seems to be something between Android and BT Mail. for DISH Protect Silver unless you call to cancel. 7) Once you have saved any old emails you want to keep, delete the rest especially those with any personal information in them. on My email is not sending from my iMac (iCloud). Reset Mail app Right click on Windows Start > Apps & features > Scroll down and click Mail & Calendar > Click Advanced options > Click Reset > Restart your computer 3. I manually changed the outgoing port to 465 and repeated the procedure above, but still couldnt send emails from my phone no problem doing so on my laptop. Delays in Emails being delivered can arise from a multitude of reasons. captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of They forecast a response within 72 hours. We always endeavour to grade correctly and , This amount includes seller specified domestic shipping charges as well as applicable international shipping, handling, and other fees. 13h37, on ), having escalated the issue, within one hour, I was able to send email again from all devices and from all applications. I've got a "failed delivery message". 2 users liked/thanked this post: I can send & receive the bt emails using the Samsung mail app. Because all your devices stopped accessing your email at the same time and assuming you can still access your email via webmail it is obviously not a problem with your email accounts or with your password, hence the advice not to do anything. We do not allow any commercial relationship to affect our editorial independence. on @Simpson39 try this link https://community.plus.net/t5/notes/composepage/note-to-user-id/6640. any proposed solutions on the community forums. Created on May 24, 2016 Outlook emails not being received by btinternet.com addresses In the last two weeks, emails that I send from Outlook to btinternet.com email addresses are not being received by the person I sent them to. It has just hiked his bills by another 6 a month and he feels penalised not rewarded for being a loyal customer for over 20 years. If everything works fine in webmail, you may need to check your program settings. Announcements, Guides & Community Updates. We'll need to look into this and we'll get back to you next week. Sadly not the same as my experience. Comic should be in the grade given in the listing title. When I pointed out that the same issue happened at the same time on multiple devices, running multiple email applications, the agent agreed to escalate my issue, and I have been promised a reply within a further 24 hours. Have you had the chance to check if the issue persists on a different user account? No disrespect intended as your advice is probably based on years of experience of BTs service! There will be times when for various reasons, a receiving system does not respond to a message forwarding request and then the sending system does not retry at the right time / interval. Problems with sending btinternet emails through Apple mail on all devices iPhone, iPad and Mac, Cannot send mail The sender address was invalid. It takes a while to get a reply from the Postmaster but they will respond. 2 users liked/thanked this post: Apple disclaims any and all liability for the acts, Has anyone else encountered this and found a solution ? And now, Google Groups users are reporting ( 1, 2, 3) that they are unable to send emails from BT and Earthlink email addresses. Page 1 of 2 1 2 Last Thank you anyway. Re: Unable to send email from Outlook app, If you like a post, or want to say thanks for a helpful answer, please click on the Ratings icon. We shall never know, but fingers are firmly crossed that the service will return to normal. So hardly time for a timeout to have occurred. At some point during one day a couple of weeks ago, the following issues seem to have started: missing virtually all sent emails from the account on my iPad since the account started, but not my iPhone similarly, logging onto web based email account, using different devices, my iPad, my iPhone, wife's iPad and . 17h33. I've also found an old post from someone (Peter) with the same problem, but I can't see that his problem was resolved. 10h38 All other emails to other systems have no issues. Comparison website Uswitch says that almost a quarter of people rely on their email address provided by a broadband provider, especially people aged 65 and over. Today all of our emails addresses would receive, but not send. 23-04-2021 This isn't just a small delay. I just hope Andy_N's observation that "theissue can clear itself after a day or two" proves to be the case. 23-04-2021 That is because he has a Virgin Media email address, which would be deleted if he switched away. Customer: replied 2 years ago. Today all of our emails addresses would receive, but not send. Many customers find the BT community forum is a great way of getting help. I thought that I had fixed the issue last night by resaving my IMAP SMTP settings and restarting Apple Mail but the problem has reappeared this morning. This morning I received an email from the second friend which he sent to me in December but I didn't receive until now, and I also received a second email that he sent me in March. What do I have to change to make my emails send? 19h39. Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? I typed my email address, password, display name, checked in the Advanced Settings, the incoming server is on port 993, outgoing on 465. I exited and restarted Mail and was then able to send emails again. 17h25. Hi@stevebrass thanks for your reply, ports and email addresses are all ok and in line with your suggestion, the one thing that I can't find when entering those details is the SSL Encryption - the option just doesn't seem to be there with the MS Office Outlook app / in combination with my Samsung S10. Has anyone experienced this problem. 23-04-2021 . All I can suggest is contact BT via Web Chat and dont take No for an answer when they say the issue is with your device(s). What can we help with? Apple may provide or recommend responses as a possible solution based on the information So, I did checked around it seems that smtp is not working. After some trial and error I found that btinternet was objecting to my "signature" containing a link. We always endeavour to grade correctly and. 14-07-2019 omissions and conduct of any third parties in connection with or related to your use of the site. Outgoing Mail Server: mail.btinternet.com Port: 465 (this may not be automatically populated on selecting SSL, so you'll need to check) SSL Encryption: Enabled (but not STARTTLS) Authentication: PLAIN Username: your email address including the @btinternet or @btopenworld.com part Password: your btinternet or btopenworld password 14-07-2019 I have tried sending the simplest of messages, namely a message titled Test and the text Test message. Email headers can be found by looking at the email item's properties. 23-04-2021 After I moved away from Advanced Settings, I got another error message "Outgoing Server Error There was an issue connecting to my email name@btinternet.com. I later found I wasn't receiving emails from another friend with a btinternet address so it looked like this might be the common connection. Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. The article below can help if you do not have any other user account to test with. The usual SPF and DKIM and other DNS settings are in place to verify the sent emails. I guess I will have stop e-mailing my wife from the iMac (I could even talk to her!). Its broadband expert Catherine Hiley says: 'Staying loyal to a broadband provider to keep your email address could prevent you from enjoying savings of up to 162 a year on average if you switch. If that doesn't fix the problem, see the next section. By coincidence(? on The problem usually resolves its self in a day or two. You can send and receive messages, but not actively manage the account. 'All of my contacts have it. Refunds. Ive also tried not using advanced settings at all with exactly the same results as described above. Also one of the two that I received recently was sent in December. Emails from btinternet.com addresses not received. Rest assured that we'll do our best to assist you or get you pointed in the right direction. Sending or receiving email. These include Windows PC running Office365 & Outlook; Apple MAC running native email application; IOS (iPad & iPhone) using both native email apps and IOS Outlook. Switching email address if you have never done so before can feel like a daunting task. 15h24. Not receiving @btinternet email. 16:52 EST 04 Mar 2023. I think I remember something very similar happening to me earlier this year, after btinternet started being more restrictive about what they would accept in incoming emails. Just goes straight to outbox, then tries to send, comes back with a message p05-smtp.mail.me.com Just goes straight to outbox, then tries to send . One further piece of information. Has anyone experienced this problem. Rachel Rickard Straus, Financial Mail On Sunday, Virgin Media sent most audacious price hike letter I've seen, says RACHEL RICKARD STRAUS: Telecoms giants take us for fools it has to stop, Pull plug on phone and broadband giants' price hike rackets NOW! It's not just that there has been a delay. BT email addresses end with @btinternet.com, @btopenworld.com and @talk21.com. One of the mails having been sent as long ago as April 4th. btinternet email server refusing to send outgoing messages - rejecting as having spam/phishing conte Go to solution I anybody else having this problem. This is exactly the same as my issue - with the 993 / 465 too. 'If you create a new email with a service such as Gmail, you're also free to change broadband in future without changing your Gmail email address.'. The account I am using is Gmail (the google mail). If you click on them we may earn a small commission. 21h18, I have got my email working again. This site contains user submitted content, comments and opinions and is for informational purposes Emails being blocked which we send to btinternet.com email addresses, Re: Emails being blocked which we send to btinternet.com email addresses. We receive the following message when we try to send from our Mac. This amount is subject to change until you make payment. 25-08-2021 1) Set up an email address with a free service. btinternet email server refusing to send outgoing messages - rejecting as having spam/phishing conte, Re: btinternet email server refusing to send outgoing messages - rejecting as having spam/phishing c, Re: can't send emails since this afternoon. 10h59. What does this mean? Thanks for the examples that have been provided so far. 15h22, on 13-07-2019 TalkTalk allows you to access your email account for 12 months after you switch. Our standard shipping option is via Royal Mail airmail. 15h31. I have deleted the app and reinstalled it. The only thing that they have in common is that the messages were passed around inside the BT mail platform when the sender first sent the email, and then sat for far too long before being delivered to Plusnet. 23-04-2021 09-07-2019 23-04-2021 Why? Please check your email settings. The advice from forum users is to do nothing such as changing passwords or deleting and resetting up accounts as this invariably causes more problems than it solves. Go back to: Email help. Thanks I decided to wait and see and this evening emails are sending OK again with the exception of one email that returns a 453 Too many recipients error message - I was trying to send an email to about 50 people on Both accounts are loaded into Mail on the iMac but only mine is on the MacBookPro. https://community.plus.net/t5/notes/composepage/note-to-user-id/6640. How can we as customers get BTs attention and ensure that there is a fix? For those that aren't arriving, things obviously get a little more involved. I can take the same message and copy it into gmail and send from there and it gets through with no problem. I know that I haven't received most of the emails sent from btinternet.com addresses at all. I have entered the SMTP and IMAP details correctly but it still won't send. About a week ago on my phone only, I started getting messages along the lines of you need to login to your email account when I went to read or send emails on my phone. I can receive emails. I am not quite sure how/why but it may help if I describe the actions that I took to get it working again. Then power on the phone and iPad and tell me if it still has the problem. 15h04. My two contacts on btinternet.com have asked a number of times if I have received their emails, and I haven't.