It was actually in USA dollars so my trip cost 1200 which is extortionate! If you cancel your booking through My Account you will be charged a 10/10 cancellation fee. Certainly worth trying your luck. You can find your booking reference number at the top of your confirmation email. Use our price finder to easily find ferry connections and the best available ferry ticket prices to suit your needs. How we will print them is our big mystery, maybe they will work from a phone. On domestic routes, ferry companies may be more lenient when it comes to spelling mistakes and it is unlikely that you will encounter a problem during boarding. Cancelling your booking through My Account is quicker and cheaper so we would suggest requesting the cancellation there. Brittany Ferries are really helpful. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. Seriously this is basically a scam. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. No refund will be given. For a better experience, please enable JavaScript in your browser before proceeding. With some ferry companies we'll be able to roundtrip from Buenos Aries to Montevideo for Colonial Ferries for Feb 5-6 but came down with covid.. 2023 Trustpilot, Inc. All rights reserved. Bought wrong ticket because they shower wrong results. The transaction currency used on our website is the euro (). How long does it take for the refund to appear in my bank account? Dear customer, Many thanks for your review! I understand that the booking is no refundable however, given the situation I am in, I have no option but to request your compassionate and sensitive approach to my situation and grant me a refund. Our average member earns over 300 cashback a year. Need to talk to us? I am writing to seek your support and look at this matter with sensitivity and compassion. A refund will be given, however an administration fee of 10 will be deducted from the total fare. We sell ferry tickets from the biggest operators, for the top destinations worldwide and the best prices. WebIf you are unable to travel after checking in at the terminal, request a refund at the terminal. 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Thank you for booking with Direct Ferries. They charged me 79.00 to cacel a booking. Please send any questions or comments to: help@poferries.com or submit an enquiry. If you make an amendment request through My Account the amendment fee is only 10/10. Scammed our group of 12- Disgusting company. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. You can also discover ports and routes available. Really poor service - i would have nothing to do with this company. We then had to buy $40 tickets with Sunfish boats to get us to Nusa Penida (the Starfish boats we were originally moved to were then also cancelled due to bad weather). WebPlease use the contact form on our website to request a ticket change. In this section, we provide a summary of the policy of ferry companies regarding ticket cancellations, refunds and booking modifications. Find ports, routes and lots of useful information to help you plan your trip. 80-88, 117 41, Athens (Mon-Fri, 08:00-18:00 and Saturday 10:00-15:00). Phone. Direct ferries is refusing a refund even though we are in lock-down. Dover Traction tires are usually marked with a mountain/snowflake symbol, the letters M+S or All Season.. If you are still in Athens or planning to visit after your trip, you can return your tickets to Ferryhoppers offices at Andrea Syggrou Av. Click here to visit our dedicated page for further information on the COVID-19 situation, including vouchers, cancellations, refunds and sailing changes. The process also differs if you have already checked in online and got your boarding card. 2023 Trustpilot A/S. Your booking was made a week before the departure but you have only contacted us about this 2 weeks after the departure. Feb 11, 2021 #1 So I have a new installation of an Ecofit Pure 830 with a 10yr guarantee. Dear customer, Many thanks for your review! However after submitting your request our system is offering automatically some solutions online and the customer have a choice to close the ticket by finding solution online or to reply to that that the problem has not been solved so that our agent can handle it. Therefore, Ferryhopper is not liable for any modification of these policies and rules. So now I just lost my money, because of their incompetence. You have been added to the directferries.co.uk mailing list. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. Channel View Road *** Important note: according to the policy of some ferry companies, if paper tickets are required for boarding and you have already collected them, you must return the tickets in order to receive your refund. WebIf you have questions about ferry service, including routes, schedules, fares, reservations, refunds, or other questions, you can either call WSF Customer Service by phone or complete one of the online form options below. WebAndrew Arthur Allen Sr. GrandchildrenDebbie Allen Is a Proud Mom of Three Grown. You don't accept the NatWest card by paying , last time I make wrong directions and I can contact nobody's to help to change my ticket , your application Direct Ferries is not helping and very hard to many questions ,fill the form.bla bla bla last time you told the ferry is in delay after is cancel I send the complain I don't receive notification.and more. Using their online form I contacted customer services, not once but half a dozen times, I received no response. Thank you! The amount for which you will be refunded depends on how much time remains between the cancellation and your departure. UNITED KINGDOM. Dear Donal, Many thanks for your review! 100% of travellers recommend this experience. There was nothing from you at all. Founded in 1999, Direct Ferries offers the most comprehensive portfolio in the ferry transportation sector and a range of ancillary products from carefully selected partners including accommodation, train tickets and vehicle breakdown cover. Regarding cases where you are required to pick up your paper tickets before the trip, please remember that the cancellation process is different if you have already collected them. I got the cash but obviously just the value of our cancelled tickets. 6 days ago I tried to amend my return, 3 days later I had an acknowledgement of my problem, namely the website wouldn't allow the amendment, due to an error on the website. I made reservations. Because if this I am no longer able to travel as I would need my BRP to enter the UK on my return. As I see it the op is entitled to a refund but not additional compensation as the cancellation was not due to a fault of the ferry company. Re: Uber service at RSW 5 years ago. Please note that cancellation requests cannot be made via phone. Regulation 1177/2010 provides that if a ferry service provider cancels a ferry service, they must refund or rebook you. Subscribers do not see these advertisements, To join in you must be a member of MotorhomeFun. However, that particular sailing has a different fare and this is why you were also quoted a price differene in case the alternative was suitable and you wanted to accept it.Since you did not accept the alternative please note your booking has not been changed and currently your return trip remains for the date originally booked.We remain at your disposal for any other queries.Kind regards,Madalina / Direct Ferries. Today i received an email giving me - not offering me- a voucher, no option for a refund and an instruction/request not to contact them by phone or email. 99% of travellers recommend this experience. I made reservations You will be refunded with the maximum amount possible according to the remaining time between your cancellation and the departure date. In addition all your emails, including the ones you sent from a different email address, were sent to us a month after the sailing date had already passed. 2-3 Three Rivers Business Centre, Felixstowe Road. 93% of travellers recommend this experience. I could find no way to contact other than amendment. Also there is a choice of "lounges," but there is no explanation of the differences. It is also important to mention that open tickets are usually non-refundable in case of cancellation. Have not noticed the website asking me for ages upn the original booking. We are due to travel on Friday to Poole to guernsey but cannot change a vehicle on their site or a person without it costing an extra 500+!! Estimated growth return on investment of at least 8%. Tripadvisor performs checks on reviews. Diabolical way to treat disabled, limited income people , or even anyone!! Do you mean direct ferries are trying to alter the contract or the op?. Companies can ask for reviews via automatic invitations. Incredibly unhelpful. I have tried to contact them for 3 weeks and have had no reply and it is infuriating you cannot speak to someone on the phone. Be aware this route DOES NOT EXIST with this company, which we only found out when we arrived at the port. Londra, Inghilterra, Southampton SO19 6AJ England. There was a mistake on your site, and you cannot admit it. To get to other parts of Desaru, you can easily book a Grab. Add passengers: pay for additional passengers. I was searching for ferry crossings from Poole to Jersey and found the Direct Ferries website. Don't really get your point. on an island), you can return your tickets to any local travel agency that collaborates with the ferry company you booked your trip with. If you cancel your tickets, you will receive a refund according to the policy of the ferry company(ies) you have booked with. We do care about our customer and completing all amendment requests that we receive. Dear customer, Many thanks for your review! It is a customer responsibility to provide correct details and to check very careful their email inbox and spam for the confirmation or to contact us about it before the departure. Webhave a refund of $2 or less Interest on your refund The CRA will pay you compound daily interest on your 2022 tax refund. In case the email address or phone number used during the booking is not available anymore, we may require additional information in order to verify your identity and proceed with your request. Verification can help ensure real people write reviews about real companies. Very simple, very fair cost and a free upgrade to flexi, gibing me four hours leeway either side of my booked ferry.One think I would say though is that about 10 minutes after I'd submitted all the passport information for all three travellers, I received a text message from you saying I had to complete the registration. Unfortunately we have no influence on the prices of the ferry company.You have not agreed to the charge online and have not confirmed the amendment. Suggested companies are based on peoples browsing tendencies. According to the correspondene with our Customer Service and also according to the screen shots regarding your browsing history, you only logged into your account prior to the sailing date but made no amendment request and therefore no arrangements were ever made with the ferry company in regards. If you do prefer to contact us in writing, our postal adress is: Made the booking and ended up feeling very happy that it was so easy. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. Heres to fair winds on our crossing! My original booking included the ability to change my booking. Please be aware that in most cases there will be a fee charged for any amendments unless you have purchased our Cancellation Cover. We rebooked the April crossing for August we amended the booking again to April 2021 due to being furloughed. I was unable to check in as the FRS website didnt recognise the details. Depending on your bank, it usually takes 5-10 business days for the refund to be processed and for the funds to appear in your bank account. Ferryhopper has its own terms of use, which you can read here. These hydro boost systems are even smaller than the 12' boosters in use currently. However when I arrived for registration I was informed that Direct Ferries had failed to inform the ferry company about my dog, I had to pay the sum of 48 GBP on the spot. I will rather swim than use the useless company again. NEVER USE - they took my money and sold me a ticket for a ferry that never existed. Follow us on Twitter for the latest WSF information! DO NOT BOOK THIS COMPANY THEY ARE SCAMMERS. I could see all ferry options (and I checked - it was all accurate), and the rest was a breeze. Grimaldi's direct service is backed up by a four-times-a-week feedering service covering every major North American port from Halifax to Houston. There is no contact number on the website to ring. Web12v Cummins HydroboostI have a 1997 dodge ram cummins with Hydro boost. Booking was quick and easy! Whether you ride a bicycle or drive a truck, we cater for all types of vehicles for tourist, business or commercial use. Have a browse through our website and use our simple ferry booking search tool to find the perfect combination destination and time. Before you pay for your tickets, you will be asked to read and agree to the terms and conditions of both Ferryhopperand the ferry company you are traveling with. You have been added to the mailing list. But, although they sent a confirmation, they make it clear that it's not a ticket. If youre booking a ferry with Brittany Ferries go direct! Hi Team, Hope you are well! Our credit card was charged but we never received any confirmation or ticket information. Since the above is not under my control, could I please request you to make an exception and cancel and refund my ferry booking. Under the law, refunds must be provided within seven days but given the unprecedented effects of coronavirus, we advise allowing ferry companies more time to process refunds. useful to check schedule - best to book with operator directly, Terrible service, maybe not a scam but don't use them. No They might be sympathetic but if I remember rightly from your original post it was you who cancelled the crossing rather than them which was causing some of the airlines to play hardball re flights. Updated 20/12/2021 For all future bookings, P&O Ferries Channel House Channel View Road Dover CT17 9TJ UNITED KINGDOM. Dear Stewart, Thank you for contacting us. Kind regards, Maya from Direct Ferries. Direct ferries are great value, usually easy to book with, very informative, send the right links and in a timely manner. We are both english and always lived in England Direct Ferries have no phone available to discuss. E-file and sign up for Direct Deposit to receive your refund faster, safer, and easier! Got the answering machine again. If you want to be among the first to hear about our latest ferry offers and want to take advantage of exclusive ferry discounts then subscribe to the Directferries email or follow us on Twitter or on Facebook! You can check your confirmation email or log into My Account to see if you are able to amend your booking. No personal touch. !Look at their Facebook page and you will see THOUSANDS and THOUSANDS of horrible reviews for them!DO NOT USE! Please use the contact form on our website to request a ticket change. Youre entitled to compensation of 25% of the ticket price for the affected part of your journey, if youre delayed for at least: If the delay is more than double the times set out above, your compensation will be 50% of the ticket price. EVER! Instead we have an inside room. Thanks for taking the time to respond but you're mistaken about the cancellation. Rent-to-own and financing options allow you to get the trailer you need within your budget. Also paid 28 pounds for lounge sea view experince, later to find out that children under the age of 8 are not allowed in the lounge. Hi all. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. According to our terms and conditions and as written on our website by amendment/cancellation online we are only charging 10 euros/pounds amendment/cancellation fee, but the ferry company may apply their fees according to their terms and conditions as tickets belongs to them and their conditions apply as well, plus any difference in price always have to be covered by the customer. That is even worst handle from your company. 00 pt a month Free Delivery and Set-up Call 931-474-7733 or email [email protected] rent to own. Just as a point we had terrible problems with A ferry and will never use them again. You may request a refund online or by phone: Please include the requested details as missing information may further delay your request. Left multiple messages on the website, asking for help or contact, sent emails every day for two weeks. First time I used it I assumed that all the cabins were booked. Amending your booking through My Account is quicker and cheaper so we would suggest requesting your changes there. gourock ferry SHRIMPS FEBRUARY HALF TERM HOLIDAY CLUB - MONDAY 20 - FRIDAY 24 FEBRUARY 2023 HOLIDAY CLUB IS BASED AT RGS THE GRANGE Kind regards, Direct Ferries Team PC Patrick Crossan 8 reviews GB Dec 16, 2022 Scam Site: Scam Site: Thank you for booking with Direct Ferries. This appears to be a charge made by Direct Ferries as when I looked at the Condor Ferries website no such charge was added.My advice is to book directly with the ferry company and not through a third party company. I immediately tried to cancel but of course they are refusing to allow that. If you make a mistake when booking online, you can cancel your booking at no cost I emailed Direct Ferries immediately with evidence of no Marlin route, our new tickets and advice provided by the operators. Kind regards, Maya from Direct Ferries. Not using e-file? What are the refund/exchange policies in light of the current situation. Find out how we combat fake reviews. You can check the status of your refund using IRS Wheres My Refund? Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. When cancelling via phone or email the cancellation fee is 30/35. Is it worth pursuing this with my travel insurance company or will I not be eligible for a refund Thank you for booking with Direct Ferries. Imagine the cost for the companies if they were liable for compensation like that airlines have to pay for delays. NEVER we got any mail of you. In order to cancel your ferry tickets, you need to make a cancellation request at least 3 days (72 hours) before your ferry is scheduled to depart. However, if you are traveling internationally, you may not be allowed to board the ferry. Terrible service, no one to speak to the website is glitchy and they charged me extra for a additional person the it got removed and they still took the money for it. Terrible service, maybe not a scam but don't use them. Please don't hesitate to contact us, if you have any queries. It's a workaround but WAY cheaper than cabs. Here are 8 tips for writing great reviews. WebIf you request to cancel your booking through our help centre or by phone and haven't purchased a Flexi ticket, we charge a cancellation fee of 45/45. Contact our call centre on 01304 44 88 88 between 08:00 and 20:00 Monday to Friday, and 09:00 and 17:00 on weekends. All rights reserved. Learn when you may be eligible for a refund and how to request reimbursement. (I paid extra for this option) After 3 times applying for a change I finally got answered, saying my requested change is not available. Please don't hesitate to contact us, if you have any queries. WebGRIMALDI SARDINIA New Cruise Ferries on Livorno - Olbia route BOOK NOW CRUISE SARDEGNA CRUISE EUROPA THE. Please don't hesitate to contact us, if you have any queries. We must get on line 48 hours before ferry date to get our tickets. This is why we offered you the closest alternative available we found with the ferry company you chose. The booking was quite straight forward but is a little confusing the first time you use it when you see the reclining chair booked and cabins not available. Each ferry company has its own policy. No additional administration fees will be charged. having to cancel the chair, which then allows you to book a cabin. In order for us to be able to process your cancellation request according to the terms of the ferry operator, you have to inform us at least 72 hours before your scheduled departure. Then you have contacted our Customer service through chat just 1 hour before the departure and we have explained that so close to the departure the amendment would not be possible, we advised to try to amend at the port. I contacted Direct Ferries via the online form and they resolved the problem within an hour and also checked me in. We remain at your disposal. Our team will cancel your tickets and process your refund request. General Inquiry/Feedback Request a Refund You can still get all the benefits of Direct Deposit by getting your tax refund deposited into your account. Thank you for contacting Direct Ferries to request a cancellation to your booking DFP*****8 with Brittany Ferries on 08/04/2020. Will I get a refund if I cancel my booking? WebScore: 4.3/5 (13 votes) . Although the responses were generally quick I had much correspondence from many different agents. Can I cancel them and get a refund? YOU WOULD BE BETTER OFF SWIMMING TO WHEREVER YOU NEED TO GO THAN TO USE THIS COMPANY !!!! P&O Ferries -10 min from Costa da Caparica by car -8 min from Cova do We are committed to guaranteeing our customers privacy. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. - Steakhouse Grill Vegetarian Friendly, - Indian Asian Vegetarian Friendly, - International European British, - European British Vegetarian Friendly, - British Vegetarian Friendly Vegan Options.