hp officejet pro 6978 print carriage cannot move

If the two-sided printing accessory (duplexer) is not installed on the back of the product, skip to the next section to. Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more. "The print carriage cannot move" BCH BCH Paper Feed Gear (PFG) for HP 8000 Series - Fix HP OfficeJet Pro 8012 8025. Free 2nd Day Shipping on orders above $50. Watch this video then.Part Two:If you have a broken PFG gear at 0:36 (the gear I circled out), check this out: https://bchtechnologies.com/search.php?search_query=pfg\u0026section=productReplace PFG in HP OfficeJet Pro 90xx (9018): https://youtu.be/wY1QD4VEtLgHewlett Packard troubleshootingHP Officejet Pro HP paper jam , If you own an Epson printer with a scanner, you might have encountered various errors while trying t Manage your budget with professional-quality color at up to 50% less cost per page than lasers with the HP Officejet 6978 wireless printer. Next step is I have to clean the cartridge head. Replace cracked or damaged drive gear that attached to PF drive rod. stuck paper etc until i tried the above; opened cartridge cover, THEN turned printer on. Unplug the power cord from the power source. thanks, Jun 21, 2018 by A4 Printer Paper 100gsm Colour Copier Print 500 Sheets 1 Ream Inkjet Laser . See if the paper feeds smoothly. HP's Virtual Agent can help troubleshoot issues with your PC or printer. Officejet Pro 8011 Finding your Serial Number Disconnect the power cord from any power strip or surge suppressor, and then plug it directly into the wall outlet. this is happening to mine right now. The white dial is simply a gear the turns the shaft which moves the carriage. Open the carriage access door, clear any paper jam or obstruction and select OK ." How does HP install software and gather data? Fill the web-form. Disconnect the power cord from the back of the product. Apr 21, 2020 by Do not touch the copper-colored contacts or ink nozzles. leslie lindop. Press the Power button () to turn off the product. By the way, my old HP photosmart printer purchased 20 years ago is still working like a charm as well!!!! If the paper tears while you are removing it from the rollers, check the rollers for torn pieces of paper that might remain inside the product. The PFG gear is used to fix carriage jams in which the cartridge no longer moves to the left. 2nd: Look at the white circular gear on the left hand-side and rotating it clockwise until I heard it click once (checked the carriage - still wasnt budging) then kept rotating the gear more until I heard it click again and then wah-lah the cartridge carrier was released when I moved it to the left! Disconnect the power cord from the wall outlet. Jul 27, 2018 by @ronalyndumalag. I have extra ink cartridges so would love to fix the printer and keep using until my ink drys up! Contact support@bchtechnologies.comMore support options for your printer device are available at https://support.bchtechnologies.comContinue the Conversation: support@bchtechnologies.comFACEBOOK: https://www.facebook.com/bchtechnologiesTWITTER: https://twitter.com/BCHTechnologiesINSTAGRAM: https://www.instagram.com/kevinatbchLINKEDIN: https://www.linkedin.com/company/bchtechnologiesTIKTOK: https://www.tiktok.com/@kevinsinknmoreSHOP NOW: https://bchtechnologies.com About BCH: BCH Technologies is an innovative company focusing on ink and related products. {{#if (eq ../this.length 3)}}. lol. The opinions expressed above are the personal opinions of the authors, not of HP. To the immediate left is a black piece situated on a little metal rod. I was eventually advised by Canon to buy a new printer as I couldnt fix it myself and a new one was cheaper than having it fixed. If the Ink Levels of your cartridges are low, you may have to replace the tanks with new ones. Fits most Epson models. Cartridge carrier will not move to the left. Fixed via another post from another source: Turn the printer off, open the lid and turn the printer on. Evelyn Schneider, I tried this and it did not work on my Pixma MP980, Jul 28, 2018 by But I myself had a TS8160 Canon printer where the cartridge carrier was stuck to the right position. Example of a printer with an obstruction in the carriage path. note: The product might go through a warm-up period of up to two minutes. Slide the cartridge at a slight upward angle into the empty slot, and then gently push it forward until it snaps into place. When you install new printer cartridges they move to the right and then back to print mode when you close the lid. It may be that the plastic gear gets wore or stuck in one spot if not used regularly. The carriage of your HP printer is an assembly that supports its ink cartridges. Aug 23, 2018 by Realign the paper correctly and adjust the Input Tray accordingly. that many users frequently encounter throughout the life of their device. Marsha Ankiel, well, I tried that several times and the darn cartridges are still stuck solid on the right, May 21, 2017 by wasted a lot of time trying to clear paper jam! Return the Paper Tray to its original position. Save Money on Printer with Cheapest Ink: 5 important tips! Finally found the fix for those who may have not been able to get the printer head(holds cartridges) to move from right or those who did and now say its printing is off. I also have this problem, and although I can see what is causing it I dont know how to fix it. Powered by BigCommerce. They might have multiple options to help you with this. I found I couldn't move it manually, but with a little coaxing from a kitchen knife AFTER UNPLUGGING IT, it was easy. @mikaellabrodeth. All the lights are blinking, Fauzan the cartridges are on the left and i cannot move it to the middle or right. the ink cartridges came with the new printer. Julie Ann Abrams. "The print carriage cannot move" SKU: . . Make sure the Paper Tray is warped by putting a ruler or something straight beside the edge of the rear. Two-sided scanning and printing, print photos from USB, 35-page two-sided automatic document feeder, scan to thumb drive/cloud/PC, mobile printing. But because the actuator arm is jamming, this stops the carriage from moving entirely. If it still doesnt work, kindly reach out to your printers customer care for further assistance. Gently remove any jammed paper from the duplexer. Please am stucked ,I need immediate help. By using this site, you accept the . Evelyn Schneider, Where did you put the kitchen knife to nudge the cartridge? Officejet Pro 8010 I hope this helps! You have to go to . This chip drives the printhead to print. Pushing the paper excessively into the printer, on the other hand, is the most common cause of a paper jam. Make sure the carriage is not obstructed by gently sliding the carriage side to side. My lexmark 63 carriage is stuck & empty. I had to buy a whole new printer and ink! HP's Virtual Agent can help troubleshoot issues with your PC or printer. The print carriage cannot move. If you have tried all the stepsmentioned in this HP document to fix the issue:- Click here. Examples: "LaserJet Pro P1102 paper jam", "EliteBook 840 G3 bios update". I loved my HPs but after buying two that quit within the first year I switched to Canon. @billyboby, Why is my green and yellow on printer flash even though I put the ink cartridge are in they are fill G4511 and it does not want to click in my printer canon. Do not remove jammed paper at this stage. Lydia Davis. Examples: "LaserJet Pro P1102 paper jam", "EliteBook 840 G3 bios update". The print carriage cannot move HP Officejet Pro 6978, First Time Here? No positive results. If there are paper fragments that linger inside the printer, you can expect further jams to happen. During a print job, the ink cartridge carriage stalls in the printer, and a Carriage Jam or E3 error displays on the printer control panel. If you continue to use this site we will assume that you are happy with it. Any advice?. HP INSTANT INK, HP+ PLANS: INK AND TONER. Fortunately it was close enough to the left (but the whole print carriage was still to the right) that I could get my finger over it to push it down, Bingo! May 1, 2022 by By using this site, you accept the. To confirm your warranty status, go to HP Product Warranty Check. It appeared my ink cartidge carriage was stuck. It has been a while since anyone has replied. Dec 19, 2017 by Service or replace your HP product if the issue persists after completing all the preceding steps. Below is a compilation of all the common causes and best solutions to resolve this notorious HP issue. BCH Paper Feed Gear (PFG) for HP 8000 Series - Fix HP OfficeJet Pro 8012 8025. Whether the printer is powered on or powered off, the carriage cannot be moved manually, not even with significant force. CR Printhead CarriageTiming Encoder Scale Strip B6P40 for HP OfficeJetToo many compatible printer models to list here. . There is no papers jam, no little pieces. Connect with HP:Visit HP WEBSITE: http://www.hp.comLike HP on FACEBOOK: https://www.facebook.com/HPFollow HP on TWITTER: https://twitter.com/HPFollow HP on INSTAGRAM: https://www.instagram.com/hpFollow HP on LINKEDIN: https://www.linkedin.com/company/hp This video was produced by HP.Fixing a Carriage Jam on HP OfficeJet Pro 6900 Printers | HP OfficeJet | HPhttps://youtu.be/Ai5cI56uGKU Flo Taylor, Dante LaVey Reconnect the power cord, and then turn on the printer. Does your print carriage stuck on the right of the printer (service station)? Follow these steps to clear any jammed paper. Plug in the unit and turn it on. Wait until the warm-up period is complete before proceeding. It should move freely, if it does not it is damaged. Move the print carriage to the far left and far right, and remove any jammed or torn pieces of paper. Don't remove the paper that was starting to print. Does your print carriage stuck on the right of the printer (service station)? Please help! How to remove parts on HP Officejet 6978, 6962 Printhead, Board, Timing, Carriage, Tray, Screen 6958 303 Electronics 17K subscribers Subscribe 128K views 3 years ago #printers If you are. You must disconnect the power cord to move parts by hand without the risk of an electrical shock. Learn How to Post and More, Printing Errors or Lights & Stuck Print Jobs, DesignJet, Large Format Printers & Digital Press, Business PCs, Workstations and Point of Sale Systems. It sounds like the cartridge is binding the carriage. A case number and phone number will now populate for you. One Clip for storing cartridges. The print carriage cannot move. Unplug the Power cord from the electrical outlet. Wait until the Carriage stops and become silent before you proceed. Below is a compilation of all the common causes and best solutions to resolve this notorious HP issue. . Open the cartridge access door to get to the carriage inside the printer. Service or replace your HP product if the issue persists after completing all the preceding steps. Because regardless if you print regularly or seldom, youll most likely experience a stalled printer cartridge cradle sooner or later. Thanks, Sep 10, 2019 by How to make generic ink cartridges work on HP printer? HP can identify most HP products and recommend possible solutions. Finding your Product Number. Vanita Khan, update I got it fixed.. i used a marker and applied force. BCH Technologies. More support options for your HP device are available at http://hp.com/support.Continue the Conversation:http://hp.care/SupportForumshttp://hp.care/FacebookSupporthttp://hp.care/TwitterSupport#HP #HPSupport #HPOfficeJetSUBSCRIBE: www.youtube.com/HPSupportSHOP NOW: http://store.hp.com/us/en/ About HP:HP Inc. creates technology that makes life better for everyone everywhere every person, every organization, and every community around the globe. Thanks, Oct 17, 2021 by Margo Dawson, can not move cartridge manually just stuck, Sep 29, 2019 by Solution one: Turn the All-in-One off and on again Follow these steps to turn the product on, and then off again, to reset the print mechanism. Press down on the cartridge snaps into place. Repair fees might apply for out-of-warranty products. Des Moines, IA 50320. Plug the machine back in and turn it on. Realign the paper and slide back the input tray. Free shipping for many products! Also, move the Carriage to the right if its held in the center. If the carriage has a latch, gently press it down to make sure it is locked into place. I am trying to remove the blue cartridge but it's not budging. Run a test print. I love the Canon for photos, but it always cuts off the bottom of every regular document I print. Bought brand new heavy HP Office 9015e from Bestbuy and soon as I opened it and tried to set up it is not working! Doing so might damage the printer. Epson printers are known for their reliability and efficiency, but like all technology, they are pro Once carriage has stopped, you can change the cartridge. Remove any obstructions. HP 3070A said I had a paper jam but it wasnt that at all - one of the cartridges was a fraction higher than the others, actually the blue one. After replacing an ink cartridge, the carriage moved to the right and did not return. The tray underneath it is moving forward and back but then stops under the carriage too high and "locks" the carriage. clear the jam through the rear access door. Also if anyone knows the proper name for this inky pad I would love to know what it is! Modify your browser's settings to allow Javascript to execute. If the carriage is not locked in place, move it to each side, removing any obstructions blocking its path. Every day, over one million ink cartridges are thrown into landfills worldwide. I have a Canon TS8250, and the ink cartridge carriage will not move completely to the right. Hello! I've submit an answer to this problem, please have a look on it, may be it useful for you too. Follow the steps in the video below to troubleshoot your printer's problem. I went to do this fix after 10 months of not using our printer here and Voila! Check if your printers warranty is still valid and contact HP support for any assistance that they can give you. Unplug the unit and physically move the carriage to the center. Please let us know what happens. If it doesnt, then continue with the next solution. @sallypepper321 where and how did you use the kitchen knife? The reason is that the inky pad to its right doesnt stay down - it is about 1-2 mm proud of where it should be and so gets in the way of the carriage. Fix EcoTank (e.g., ET-2550, ET-3750) & WorkForce "no power" problem. Anything I can do to adjust this? your area. The cartridges are all the way to the right and will not move to where I can take them out or check them. power the printer on again and hopefully this will solve the problem.. Jan 23, 2017 by $164.99. Try opening and closing the tray a few times until the tab gets into the slot if needed. Those grooves may be stripped or smoothed down a little or a lot causing it to skip or just spin in place. Yes No Score 4 Add a comment Martin D Rep: 549 3 3 Posted: Jul 31, 2016 Options canon pixma mx922, heidi.ondrasik Like most old printers, the cartridges are large and last. Press the buttons on each side of the duplexer, and then pull it toward you. Luckily, before I did too much damage I saw there was a small access to the cartridges directly above them in the printer frame. Apr 10, 2020 by the ink carriage will not move. If I try to print or test run something I will hear the cartridge carriage moving left and right without collecting any paper and if I open the cartridge carriage are it won't come to the middle. Open the carriage access door. Did you jam the knife under or between or ? (Wait until the printer stops making noise) Open paper tray and load paper into the paper. ghughey22. Monday to Friday, 8am to 5pm EST, 2303 S.E. Reattach the duplexer to the back of the product. There is no papers jam, no little pieces. I don't know where it came from so I don't know where to re install it. The print cartridge seems to be stuck in the left most position (viewed from . This replacement part replaces the PFG (paper feed gear), which may cause the problem. Some of the symptoms that can tell if you have an ink cartridge stall on your HP printer include: Once this happens, the printer may produce a grinding noise as it tries to move the carriage. Unplug it and try to leave it in an off state for a few minutes. {{#each this}} Save your personal devices and preferences, Managing contracts and warranties for your business, For Samsung Print products, enter the M/C or Model Code found on the product label. @dantelavey, Cant move mine phisically either its stuck canon pixma mg7720. Sep 5, 2019 by kathy04email. Trying to clear a paper jam from the front of the product can damage the print mechanism. Because regardless if you print regularly or seldom, youll most likely experience a stalled printer cartridge cradle sooner or later. Instead, the print carriage is stuck to the right. HP can identify most HP products and recommend possible solutions. Black or Color Ink Not Printing, Other Print Quality Issues, Simply ask a new question if you would like to start the discussion again. I have the same issue with my HP Deskjet 2050 kindly assist!!! Cartridges stuck to the right, wouldn't move: error 'P-0-2' displayed. You need to protect the printhead with a piece of Saran Wrap or Scotch Blue Tape. . If your board has those two 506 Radar Road, Suite B, Examples of a cartridge access door Make sure the carriage is not obstructed by gently sliding the carriage side to side. Jul 29, 2018 by Magic!?! Turn the printer back to its original position. Thats why its crucial to install the printer cartridges carefully in the right way. There are NO paper jams, even though that's the error I receive. So sorry, that HP got so undependable. By using this site, you accept the. https://bchtechnologies.com/printer-repair-service Yes! Supercharge the office with affordable color and fast two-sided performance. HP INSTANT INK, HP+ PLANS: INK AND TONER. Please let us know what happens. How to fix a printer that prints blank pages? Was this answer helpful? Yes No Score 18 eszlee Rep: 49 1 Posted: Aug 20, 2021 Options to see if the printer prints flawlessly. Gently remove any jammed paper from the rollers, inside the product. The product might go through a warm-up period of up to two minutes. Or is there a way to get it to stay down without getting a replacement? Learn more But with that I think I have to go find a video tutorial. Learn how to fix a carriage jam in your HP OfficeJet and clear the error: Carriage Jam: The print. but I've printed no more than 100 pages and frankly if this is HP quality it will be the last HP printer I buy. Make sure that the carriage can move freely across the width of the product by gently pushing the carriage to the left and then to the right. @rosacampos. Feliciano Balajadia. Finally, turn the printer on and see if it works. Improper placement or incorrect installation of the cartridges might cause the carriage stall error. When an Ink Cartridge Carriage is stalled, How to Fix an HP Printer Cartridge Cradle that's stuck, Compare and Shop for HP 920xl Compatible Ink Cartridges, Compare and Shop for Compatible HP Printer Ink Cartridges, Find cheapest HP 920xl remanufactured ink cartridge combo pack, Find cheapest HP 61 remanufactured ink cartridges. If the Cancel button on the control panel is lit, press it and wait until the printer is silent. Refer back to the steps in this table after attempting each solution. Unplug the Power cord from the electrical outlet Allow the printer to cool down for at least 15 seconds. When looking at the printer and opening to expose printer head you can take off some screws from the top to take off the right side panel(literally the right side of it) and inside youll see a big white gear. If you continue to shove it in, it will drive the sheet into the rollers. See your browser's documentation for specific instructions. All the attention light is blanking when I plug it. Javascript is disabled in this browser. Jan 22, 2020 by Let the device warm-up. Theres an infamous issue with HP ink printers that many users frequently encounter throughout the life of their device. Follow these steps to remove and then reinstall the cartridges. I still don't get it but it worked. If your printer has a rechargeable battery, remove it. If the product prints when plugged directly into a wall outlet, the power strip or surge suppressor might not be allowing enough voltage to reach the product. Try and check if the Carriage can move fully through its path by softly pushing it from side to side. Your session on HP Customer Support has timed out. Copyright 2023 HP Development Company, L.P. . Whether it's powered on or powered off, the carriage. The opinions expressed above are the personal opinions of the authors, not of HP. Please turn off your device and unplug its Power cord. Click to learn more about HP Instant Ink: https://instantink.hpconnected.com/?jumpid=af_5yg8ksd6b3This video applies to the following printers: HP OfficeJet 6950, HP OfficeJet 6951, HP OfficeJet 6954, HP OfficeJet 6956, HP OfficeJet 6958, HP OfficeJet 6962, HP OfficeJet Pro 6960, HP OfficeJet Pro 6968, HP OfficeJet Pro 6970, HP OfficeJet Pro 6974, HP OfficeJet Pro 6975, and HP OfficeJet Pro 6978 printers. It sounds like the cartridge is binding the carriage. I called HP and spoke to someone, she tried different things and couldnt make it work. By using this site, you accept the . Detach the Power cord from the back of your Canon printer while the device is still on. Sony PlayStation 3 PS3 PS VR PS4 CECH-ZCM1U Move Motion Controller (#374534760059) k***e . You may have a blown-out mainboard. Put them on top of a clean paper to avoid potential leaks. from the printer. Cannot move it manually. HP OfficeJet PRO 6978 All-In-One Wireless Inkjet Color Printer Copy Scan Fax. Gently pull the paper out of the rollers. harrisonferdinand Open the cartridge access door, and then wait until the carriage is idle and silent. Get rid of all other bits of pieces and foreign material you find inside the printer. Please try again shortly. Wait 15 seconds. Michael Plugin its Power cord and then press the Power button to turn on the device. Learn How to Post and More, Printing Errors or Lights & Stuck Print Jobs, DesignJet, Large Format Printers & Digital Press, Business PCs, Workstations and Point of Sale Systems. Follow these steps to turn the product on, and then off again, to reset the print mechanism. Inspect from top to bottom for paper shreds that might be holding back the Carriage. @lancebrath91787. Once printer starts to print, open the cartridge door and stop the carriage. Original HP Patronen 903 903XL Officejet Pro 6971 6974 6976 6978 6979 All-in-One. Some features of the tool may not be available at this time. It has been a while since anyone has replied. Difficulty Level: 5 (Very Difficult) Touching these parts can result in clogs, ink failure, and bad electrical Take out any paper from its Paper Tray and then detach the tray from the device. Hold the cartridge so that the nozzles face down and the contacts face toward the carriage. Your session on HP Customer Support has timed out. I love this printer and agree with the description you posted. lornasbnb. YAY! If theres a gap over 1 mm wide between the ruler and tray, the tray is warped. Improperly replacing or installing HP Ink Cartridges can trigger the printer to show a carriage stall error status as well. @harrisonfe48657. Open the carriage access door, clear any paper jam or obstruction and select OK ." This replacement part replaces the PFG (paper feed gear), which may cause the problem. THANKS! However, no matter how many times I restart the printer, attempt to clear any "obstructions" (of which there are none), re-insert the ink cartridges, and change power outlets, the error message remains the same. Reset the HP printer to erase any error status with its print process. Reconnect the power cord to the wall outlet. Take out the toner/cartridges Wait 30 sec Plug the power cord back into the printer and wall (Make sure the printer is plugged into the wall and not a surge protector) Insert the toner/cartridges back into the printer Was this answer helpful? :-), however since yesterday it is printing alot of double letters and lines. @johnmiller. Be sure to hold the Scanner Lid safely in place with your hands while rotating the device. VALMA PINZONE. harrisonferdinand. Andrew Arbeau, My ink cartridges are stuck on the left and I just replaced them, Dec 9, 2022 by Chapters:00:00 Introduction00:21 Clear any paper jams03:21 Make sure the carriage can move freely05:10 Make sure the ink cartridges are inserted correctly06:. Ron Washington, couragedeleon Good luck, Rosa Campos To thank me for my efforts to help you,please mark my post as an accepted solution so that it benefits several other. Remove any loose paper or obstructions that might be blocking the carriage path. The error message shows \"Carriage Jam. Jan 3, 2020 by Thank you for participating in the HP Community -- People who own, use, and . If you are printing labels, see if any are missing from the label sheet. The PFG gear is used to fix carriage jams in which the cartridge no longer moves to the left. I have the same issue with my pixma mg3220. Press down on the top of the latch, and then pull out the bottom of the latch to release it. See your browser's documentation for specific instructions. Officejet Pro 8012 Try connecting the Printer to a different wall outlet directly. how to physically move the cartridge at the center? Learn how to fix a carriage jam in your HP OfficeJet and clear the error: Carriage Jam: The print carriage cannot move. Ask the community. connections. Thats why its crucial to install the printer cartridges carefully in the right way. Required fields are marked *. Follow the steps in this video to clear any paper jams and ensure the carriage is free to move. If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers! There are numerous possible reasons as to why an HP printer cartridge gets stuck on the right side. Turn on printer and allow it to warm up. You should find a black text on your old encoder, if it says N5 Lever for Paper Feed Plate - HP OfficeJet Pro 8000 Series 8022 8025 8028 8035. The product lights might flash and the carriage might move. Tina Long. As the carriage tried to move ( producing the grinding noise) unplug the power cord of the printer, now try to move the carriage by hand and if you can, move it all the way to the left and then back into the middle of the printer. Use the following steps to clear a paper jam from the back of the product. The opinions expressed above are the personal opinions of the authors, not of HP. Rotate the printer onto its side to gain access to its underside. Fix the "Close Tray, the paper tray is open" problem after missing a leg on the HP inkjet computer main paper tray loading cassette.EASY INSTALLATION. Either find this replacement. A paper jam is usually the reason why an HP printer cartridge gets stuck on the right side. Top Load One-Way Flow Damper for DTG or DTF Printing. Check Paper and Check Cartridge lights start flashing. I wish somebody could help me on this. Mar 6, 2019 by This page requires Javascript. The following improvement Support Arm Assembly HP B6P40 Printhead OfficeJet Pro 8022 8025 8028 8035. @martinclarke. After spending 3 hrs looking through the internet for suggestions (which I do every time I have to change cartridges, no matter the instructions that I jot down from the last time) , I ran across yours. Push down on the cartridge to release it, and then pull it toward you out of its Pull out the Paper Tray and load it with clean, white paper. Hello Etan! Please I have issue with my HP deskjet 1515. Windows 11 Support Center, Finding your Serial Number Julie Post. Please turn on your Canon printer and open its Ink Cartridge Access Door. "They" are not moving back to print and "stuck" on the right hand side. I twisted that a few times and was finally able to move the cartridges. If the problem is still around, its time to contact a professional technician. So I took the printer apart and figured out what is stopping the carriage from moving. Carefully take out any sheet of paper thats stuck inside using both your hands. There is nothing in the way of the carriage, and I can manually move the carriage across the track when the printer is on. Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to .