Very good answer! ", "I know this will come off as cliche, but it's truthful. This is an impactful example that you can make even stronger by more thoroughly explaining what you considered when working to diffuse the situation. For medical ordering and inventory, I have used a variety of software and programs that were put to use by my organization. The program was a success, and upper management chose to keep it implemented for another six months. Also, avoid telling the interviewer that you get along with everyone all the time. Chemotherapy is a very controlled substance, and the pharmacist needs to have the proper paperwork in place to release the drug. Employees of the organization must be able to work with a wide variety of people in a wide array of departments. In the end, we awarded those with perfect attendance a $600 bonus. The challenges are learning how each new hire learns and the best approach to teaching each new hire.". I had 2 interviews with kaiser received and offer within a week. The lady said she needed the medicine that day, and if she didn't have it that day, she will go to a hospital and send the bill to us. But when I'm home, I don't think about work. Image source: Times Herald. I like to be on time with my schedule to ensure that our patients are assisted properly. That question can start up a great conversation, and you may learn a thing or two as well. - I'm a recent graduate of San Jose state. "Early in my career, I was working a night shift with minimal staffing on our unit. They are also looking to hear that you understand the greater role this job plays in providing excellent service to the patients and fellow colleagues that you would be serving in this role. It sounds like you handled this matter with utmost urgency and great customer care. Deadline: October 5, 2022. ", "I believe in volunteering in the community where you live. We also raise chickens and goats and have a couple of horses as well. Be upfront and honest on your career goals with your interviewer and make sure that your interest falls within the realm of the position that you are interviewing for. It is not the ideal situation, but I have always adjusted for the good of the team. Using a text messaging system, health care giant Kaiser Permanente signs up more than 11,000 of its neediest California members for government subsidies from CalFresh, so they can buy groceries. Even when times would get tough in this role with Kaiser Permanente, I would be looked upon to bring a contagious positive attitude to your team. But being confident in my abilities as a newer worker in our field, I am very comfortable starting at the entry-level of pay for this position and working my way up with experience. They expect their healthcare providers and staff to be an integral part of these communities as participants and leaders. I am a very hard worker who is eager to become a team member with Kaiser.". One for the clinic, one for me, and one for the patient. I understand that, as a condition of employment, Kaiser Permanente conducts post-offer drug screens, background checks, health screening (if applicable), and verification of eligibility to work in the United States using E-Verify. Among the early respondents was Dr. Sidney R. Garfield, who began to experiment with innovative ways to put advanced medical ideas into . Are you the creative member able to think outside the box or more of a logical analyst able to keep the team on task? ", "Do my job and do it right. "I dislike working in a negative, low morale environment that is plagued with office politics. Do you tend to take on a formal leadership role or tend to lead by example in more of a supportive position? On a recent project, I was part of a team that was testing new EHR's that we would potentially put to use in our organization. I have a kind and outgoing personality. I called McKesson and ask them for a specialty same-day delivery and explained the situation to them, I told the patient we will receive it that night and apologized when she came to pick it up, and I make sure we always have it on stock for her.". ", "As a certified pharmacy tech, I have to continue learning. If you can, provide an example of a time when you implemented a stress-management technique in your current role and explain why it was effective. As a successful nurse, at this point in my career, I got to where I am at today by providing the best customer service in the clinical environment by building great relationships with my patients. ", "Patient adherence, the idea of patients, not taking their medications like they are supposed to, and affecting their health, can be stressful. The interviewer would like to dig deeper into your true areas of interest when it comes to your larger career goals. I manage this by focusing my energy on productive activities that are good for my work. You can strengthen this response further by sharing how you see your communication skills benefit your team or patients in the role you're applying to. To find out what other health systems can learn from KP's experience, the Quarterly recently spoke with Harold "Hal" Wolf III, senior vice president and chief operating officer of the Permanente Federation, the national umbrella organization for the Permanente Medical Groups (the physician component of KP). My coworkers and patients always have an easy time talking to me and bouncing new ideas my way. People feel pretty comfortable with me and often open up about what theyre going through or share their personal lives with me. We also met the needs of our team by protecting the positive culture we had worked so hard to create. Indeed's survey asked over 1,877 respondents whether they felt that their interview at Kaiser Permanente was a fair assessment of their skills. Your work history sounds strong, and it seems as though you are very loyal to your work. Second, I want to be the best at what I do. I like to get to know people and ask them questions about themselves. It sounds like you have the experience the interviewer would be looking for. We do not have advertisements on our pages but we do try to make money through paid-memberships. I learned the construction trade at a young age, and I love being able to help families get the home of their dreams. I am registered at powerpack.com, where I get emails with anything new that happens in the medical field. No matter what example you use, make sure that your interviewer walks away from your time together knowing that you have the skills to diffuse a difficult situation and that you realize this is a requirement for the job. I also help the pharmacist with anything they needed from translating to ringing up customers. I get along well with others and work well as a team.". I even talk about what they are going through. While I've listed several general options here, you don't have to stick to standard role divisions (i.e. Talk to your interviewer about continuing education you have participated in recently, any conferences you regularly attend, or any seminars you have taken in your field. We utilized verbal communication and a team-based messaging app on our phones throughout the two-week period. Let the interviewer know that you can handle an environment that offers diversity by giving an example of a time where you embraced diversity in the workplace. I like working in an industry where genuine care is valued. In the end, we developed a user-friendly inventory and ordering system and we defined what roles in our clinic would be responsible for those duties. Your ability to adapt to various people, regardless of a positive personality match, shows that you are mature and professional, even when factors are not entirely ideal. "Every day at work, I remind myself that everyone I come across has their struggles. What you describe is a good fit for me, reputable vendors value these skills, and I'd like to represent a company that wants to create long-term sustainable partnerships. Strong communication skills are required to be an active leader. I gathered pertinent information from the EMR, and discussed the case with the Intensivist and the patient's nurse. After interviewing at Kaiser Permanente, 69% of 2,186 respondents said that they felt really excited to work there. ", "You are searching for someone with 5 years' experience and I have two. Take this as an opportunity to market yourself as a positive employee who can enhance a work environment. In my current position, I am not the most persuasive person on our team, but I am highly creative. Every person I care for has a story. If posed a question like this during your time with them, your interviewer will be looking to hear that your own patient care philosophy is a great match for Kaiser Permanente. Display to the interviewer that you are capable of problem-solving within the workplace by talking about a specific time when you were creative, proactive, and displayed the leadership qualities required to resolve a workplace issue. ", "Currently, I spend one weekend a month building homes for Habitat for Humanity. Discuss with the interviewer what you think you will need to deliver exceptional service in this role. Interview answers were first added by Ryan Brunner on an unknown date, Interview questions were first added on August 9th, 2016, Interview questions and answers were updated by Ryan Brunner on September 20th, 2018, 1 community answer was added by Lauren McCabe on October 22nd, 2019, 1 community answer was added by Lauren McCabe on October 23rd, 2019, 5 community answers were added by Rachelle Enns on November 27th, 2019, 1 community answer was added by Rachelle Enns on November 28th, 2019, 8 community answers were added by Rachelle Enns on November 29th, 2019, 7 community answers were added by Rachelle Enns on November 30th, 2019, 1 community answer was added by Rachelle Enns on December 3rd, 2019, 1 community answer was added by Rachelle Enns on December 4th, 2019, Interview questions and answers were updated by Rachelle Enns on January 26th, 2020, 2 community answers were added by Rachelle Enns on May 8th, 2020, 6 community answers were added by Rachelle Enns on May 9th, 2020, 112 questions and/or answers were updated by Ryan Brunner on November 21st, 2021, Checked for grammar and spelling mistakes by Crystal Goines on November 21st, 2021, 1 community answer was added by Kevin Downey on June 28th, 2022. I would need to be trained in the new procedures. "I would describe my personality as approachable, light-hearted, and positive. ", "In looking to further my career in the healthcare field, I know that Kaiser Permanente has the highest of quality standards for the care that they provide. Stress can often be a regular part of the day-to-day work experience, especially in healthcare. These go above and beyond what it means to provide compassionate care. During training sessions, I take a methodical and knowledgeable approach with my students and keep an open ear for questions. "In this profession, my customers are my patients and their family members and I look to be at my best in providing excellent care and compassion to them. My personality would positively benefit your team at Kaiser Permanente through my consistent approach to doing the right things in patient care. Kaiser interviewers ask this question because they want to know that you can be polite, diplomatic, and supportive, even when members are difficult to understand. ", "I see myself as a compassionate person; I see more than a sick person picking up their prescription. You are responsible for employing over 300 000 professionals, a third of them being nurses and doctors. I also learn a different kind of articles and submit my test to renew my certificate. When have you had to adapt to change in the workplace? This is one of the reasons I have applied with Kaiser Permanente. I am eager to get a great start on my career. "I understand that compassion is one of the top qualities that I need to bring to the workplace at Kaiser Permanente and I consider myself a very compassionate person. ", "I was helping a customer once who came to pick up her injectable prescription. Did you consider that the patient's physical pain or feeling ill would make his temper short? This organization includes my scheduling, paperwork, and more. If you want to make an impact with your answer, research as much as you can on this position with Kaiser Permanente to refer to the immediate needs of the department. I am warm-hearted, responsive to my patients' needs, and always empathetic to others. If they want help, Ill help any way I can. ", "My main reason for pursuing a career in healthcare was due to my compassionate nature with people. At Kaiser Permanente, integrity is held in the highest regard. I used the facts and not emotions to explain the reason for his delay. Assure the interviewer that you are capable of foreseeing needs, and making the appropriate action. ", "To me, it means to have a positive attitude to patients, smile and make them feel comfortable, answer any question they have, or resolve any issues they have. So my wife currently works for Kaiser Permanente as an AAR (aka a membership auditor). A follow-up letter can include your reaction to the interview, why you want the job, and what you could bring to the department and the team. Nice work! ", "I have three philosophies when it comes to my work. When I enjoy what I do it doesn't feel like a chore. ", Our Professional Interview CoachKevin Downey Reviewed the Above Answer. ", "I dislike when there's work politics. Furthermore, I consider my coworkers in other departments as part of my customer base because my work can often have an impact on their work. If you have a criminal record, you must disclose this. ", "Knowing that I wanted to pursue a career that involved healthcare and science, I received my bachelor's degree in cytotechnology from Thomas Jefferson University. New hires were appreciative of learning one on one. Your interviewer would like to know how your communication skills have benefited your team in the past. Your answer should include your ability to be patient, kind, and confirming to best answer this question. At Kaiser Permanente, there may come a time when you have to calm down a situation with an angered patient, family member, or colleague. ", "Having spent my career working in healthcare education with large institutions, my customers are the employees that I train and the educational materials vendors that I work with on a daily basis. Tell me about yourself. You also made sure to take action so that this did not happen again. Also, I am organized, bilingual, and I have pharmaceutical knowledge. While working with patients, the difficulty usually stems from fear of the unknown about their health, I try to be more empathetic and talk to them truthfully about the procedure. I am a people person and build relationships with my coworkers and patients alike. To best suit my internal customers in their training, I ensure that I am a subject matter expert in the setting I am providing education. If you tend to take the lead, you can let the interviewer know, but avoid sounding overbearing. In the early morning hours, I was tending to a patient that was still wide awake and we ended up conversing for some time. Stress can often be high on the job at Kaiser Permanente and your interviewer wants to know how well you work with others despite differences in personality. However, it can inhibit my ability to grow. Good answer! "A bit about me - I love to travel, read, and conduct research. In my current job, I work with a very diverse team, and we all value each other's thoughts and ideas equally. Therefore, any date prior to 2019 might not be accurate. Not long ago, I received a call on a Friday morning when I was scheduled to be off work and was told that an employee hadn't reported for their shift. I like to do the right thing, and sometimes I get stressed trying to reach that goal, but I think it's a worthwhile endeavor. You may also excel as an empathetic listener, able to help resolve conflict and build strong relationships. ", "I make a strong effort to keep a healthy balance by spending my free time away from my cell phone and having more face-to-face time with my friends and family. In detail, discuss any hurdles you had to overcome and how you worked with your teammates to handle the challenge. Because this is a situational question, consider using the STAR (Situation, Task, Action, Result) method to provide a story-based example. It sounds as though you lean on a variety of reputable sources, which the interviewer should be happy to hear. I strive to write complete notes in the EMR and communicate effectively on patient hand-offs to them. Asked March 3, 2022 application online, phone interview, in-person interview sometimes with group Answered March 3, 2022 Answer See 1 answer Does the customer service call center position require a drug test if so will it be done during on site training? In leading this project, I gathered a diverse team around our clinic that went through a rigorous process of defining the problems and creating solutions to those issues. The success of Kaiser Permanente thrives on the accuracy of information and organization in all work that they do. The patient, staying because of back surgery, was unable to hit the call button. Highlight your ability to be responsible when it comes to related administrative tasks required for this role with Kaiser Permanente, even if the role you are interviewing for isn't in a clinical setting. ", "Before my Attending arrived, there was an emergent TIPS procedure from the ICU who was unstable. This sounds like a very collaborative workplace. In a community-type setting, my main goal is to build relationships with my patients to keep them coming back to me for their care. I have trained myself to adapt my communication style, so a patient gets what they need. ", "My current nursing team is very diverse and our team functions at its best when all members are bringing their own unique perspectives to the table. By consistently rejuvenating in this way, I can give even more energy when I am at work. "Whether I am doing an independent project or working in a team environment, I always give my best. Outside of our animals, my family loves to camp around the region and we do so on many weekends each year. I took these methods and incorporated them into our setting. Every day I learn something, and that's because I choose to get better. Upon first taking the call, the patient was name calling and yelling. Consider strengthening your answer by expanding the example you've chosen to highlight how you worked as part of a team or collaborated with others on the path to becoming the first PA proctor. We told her we were going to order it and it was supposed to be there that day. This ensures that you give the right amount of information and detail to create a compelling and memorable answer. I also help the pharmacist manager every year when there is inventory and make sure it was done right with nothing missing and control inventory when we come at 9 pm and count all controls.". My spouse and I are a foster home for abandoned dogs and we love this aspect of our lives. ", "Yes, the pharmacist and I are the ones that order prescriptions most of the time. Either way, I always do my best, and I make sure the job is done the way it suppose to be.". Our job requires multi-tasking, so I tackle one patient at a time while giving each patient my full attention. Attire. In looking to hire you on their team, your interviewer would like to ensure that you are set up for success from the start at Kaiser Permanente. This illustrates your ability to transform stress into action, successfully turning a negative into a positive, to accomplish your goal. I also receive emails from different pharmacy pages with interesting articles.". Discuss how you can thrive in this role, even during the most stressful times. When the pharmacist noticed I fix my mistake, and from that day, I double-check the quantity in the bottles in case the quantity changes.". Explore. Browse questions (57) Ask a question. Also, for every month with zero sick days, a bonus was added. This is a great response, and it shows that you truly do care about the people that you come across every day. For example - Does your ability to calmly share facts with empathy and answer any follow-up questions help patients relax and adapt to the change in their situation? I didn't notice we have new 90 tablet bottles instead of the 30 tablet bottles, and I filled 3 of 90 tablets bottle instead of 3 of 30 tablets. I indulge in the things that make me happy on my time off. I want to relax, read a book, meditate, go out with my friends or take my mom to eat at a good restaurant and enjoy my day off to come back to work recharged.". Unfortunately, the sales have shut down. Asked July 30, 2016 22 answers Answered October 27, 2022 Look for mock interviews you can purchase for 8$ month. ", "I would describe myself as a hard worker. To help myself on a day-to-day basis, I tried to stay as positive as possible with others and wouldn't be the person to pass along negativity. As you answer, talk about how the diverse environment helped you grow and thrive and how you helped foster a culture of inclusion. Sign In. Discuss with the interviewer what you would expect for compensation if offered this position. At the end of the day, many role titles are fluid. In a positive tone, discuss how you made the situation work! If possible, pick a weakness that is not a core skill for the position you are interviewing for. Behavioral 3. Rest assured, I would be a great ambassador of positive relationships for Kaiser Permanente. "I am a great problem solver because I do not allow stress to cloud my judgment and mute my sound decision making. If you want to ace your upcoming interview, practice with our topical-based interview question sets. In seeking out possible solutions, I also seek feedback and support from others when needed and also plan on how to cope in case of a solution does not go as planned.". This question is an opportunity for you to discuss community service types of activities that you hold near and dear to your heart and any efforts you have been a part of in your past. "In my current role there is a lot of staff turnover when it comes to our management team. I also check what's low and order specialty if it's a fast mover. When talking about how you would fit with the company's cultural values it's important to emphasize that you know what those are by stating them. The sheer size of Kaiser Permanente makes them a very culturally diverse organization. Finally, end your response by talking about the positive outcome. If possible, avoid extreme responses that include speaking negatively of others or naming people. If you are passionate, you could choose to refer to yourself as expressive, communicative, open, and unreserved. It's great that you are working on asking for help from a variety of people when needed. One of the toughest parts of communication can be delivering bad news to people with whom you work.