It is a requirement for some air carriers to provide personal information, including passport information, about all passengers on their aircraft. This is very common, just make sure you have the card holder's permission! If you are not sure whether your ID complies, please check with our local state department of motor vehicles, or visit www.tsa.gov/real-id. Details of these rights are published at EU airports and are also available from your airline. The Community List is available for inspection at ec.europa.eu/transport/modes/air/safety/air-ban/index_en.htm. Airlines allow this for international travel, but do not allow it for travel solely within the U.S. StudentUniverse is part of the Flight Centre Travel Groupone of the world's largest travel companies. Log in (or join) to see if you are eligible. Please read these Booking Conditions carefully. I called StudentUniverse to get a refund on my flight, and I repeatedly told the woman on the phone to cancel my flight under my name and not my friend's. I even confirmed with my birthdate, but she just said "yeah, yeah, yeah whatever" the entire time, and it turned out at the end that she didn't cancel my flight, but my friend's instead, and . We attempt to present the best airfare available in the market, but sometimes (unfortunately) we don't win. Vote. StudentUniverse UK has got you covered. Any services we provide to you are collateral to our agency relationship with the travel service provider and are separate to the actual provision of the travel services. Studentuniverse Refund Policy Coupon Code can be found at this link. More information on key rights under the Package Travel Regulations can be viewed at: studentuniverse.co.uk/students/package-travel-rights. For students and those under 26, our cheap flights, hotels and tours make it affordable to travel anywhere you want to go. Please refer to your airlines policy for more details on when your credit has to be used by. Travel insurance is recommended for all bookings. Cancellation less than 30 days before departure of first product to depart in relevant booking: No refund due. All the perks guests get, plus: Unlock member-exclusive hidden fares and hotel deals. But ATOL protection does not apply to all travel and travel services. However, a travel ban DOES NOT mean that you are automatically eligible for a refund. The US government keeps a list of travel requirements for all countries at http://travel.state.gov. Yes! In addition, travelers returning to the US from abroad will be required to quarantine at home for 7 days after traveling. Its possible that your friend may have qualified for something, but more likely that your friend received a refund in the form of a future travel credit. Most properties and vehicle rental/leasing companies require a credit card imprint at check-in. Please see your booking confirmation email for details of your booking provider and confirmation reference. When booking accommodation you will receive a reference number and a booking confirmation email from StudentUniverse on behalf of the accommodation provider. When you book with us we will look after you until you arrive home safely from your travels. Some countries require insecticide spraying of aircraft prior to a flight or while you are on the aircraft. Under circumstances where liability cannot be excluded, such liability is limited to the value of the purchased travel arrangements. The request process may take up to 4-6 weeks due to the overwhelming volume of requests airlines are receiving. StudentUniverse is not an insurance company. Travel documents include airline tickets, hotel vouchers, tour vouchers or any other document (whether in electronic form or otherwise) used to confirm an arrangement with a service provider. To view and book these flights you must be logged in and a confirmed member of StudentUniverse. Basic Economy . The credit is a one-time use, not like a gift card where you can use it for several transactions or items. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate. All refunds will be delayed until the situation stabilises. In these circumstances (except where you have failed to pay the final balance) you can either have a refund of all money paid or, if available, accept an offer of alternative travel arrangements of comparable standard (we will refund any price difference if the alternative is of a lower value). In the rare situation where you have already been told that the airline has agreed to a refund, please note that it will be delayed. Please ask us to confirm what protection may apply to your booking. We really cant speak to any insurance questions. This use of our name is purely for reasons of identification and does not denote ownership, supervision, or control by StudentUniverse in any way. StudentUniverse is not responsible for providing you with this information. The tuition rate in force for all programs is based either on program or modality. All money paid by you to us will be the property of Flight Centre (UK) Limited and will be a debt due and payable to the travel service provider once the services to which the money relates have been provided (except for money paid for flights with an IATA airline, which might be held on trust for that IATA airline). Any changes to the carrier after you have received your tickets will be notified to you as soon as possible and in all cases at check-in or at the boarding gate. Sign up. If your new flight is more expensive than your travel credit, you will be required to pay the fare difference at time of booking. Because these clinics are run by a qualified, third party professional medical advisor, we are unable to accept any liability for any loss or damage in connection with the services of the clinics (except to the extent caused by fault on our part). You acknowledge that we deal with thousands of travel service providers around the world (some of which are very small operations or are located in countries with laws, and/or in regions with technology, which may not be advanced as those existing in the UK). If you book other travel arrangements, such as accommodation only, this protection doesnt apply. Have a look and see if there is one that works for you! Although we specialize in student and youth discounts, most of our promo codes apply for all ages. StudentUniverse is part of the Flight Centre Travel Groupone of the world's largest travel companies. Please note that most cancellation fees range from $200 to $450 depending on the ticket and that Basic Economy tickets or flights that have already been partially flown are never refundable. By agreeing to these Terms, you expressly acknowledge your acceptance of these conditions (i.e. You may acknowledge and agree to these Terms: (i) electronically, including by e-mail; (ii) by handwritten signature; or (iii) by your payment of the invoice and/or your use of the services provided by StudentUniverse or any other travel supplier related to your booking. If this is not the case, you must let us know. If your query is not urgent, please expect a delay in receiving a response. References to us, we or our mean Flight Centre (UK) Limited, company number 02937210 (trading as StudentUniverse). Due to the large volume of requests, our teams are currently prioritizing customers whose travel is scheduled within the next 72 hours. If we can't resolve your complaint, go to abta.com to use ABTA's simple procedure. Travel Clinics, operated by Masta Limited, provide comprehensive travel health advice and same day vaccination and anti-malarial services. Check with the Centers for Disease Control and Prevention for current information prior to and during your travel. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). If you arrive late for a flight according to the airline's check-in requirements, or miss a flight, for ANY reason you will lose the total value of your ticket. In the event that payment has been made to StudentUniverse by credit card, you agree that you will not seek to charge back your payment to StudentUniverse. The purchase of your travel booking constitutes a contractual agreement between the traveler(s), customer(s), and/or purchaser(s)(collectively as you and traveler), and Studentuniverse.com Inc. (StudentUniverse, we, us), pursuant to the following terms and conditions (Terms, Agreement): Please read this entire agreement carefully. You authorise us to charge all amounts payable by you in relation to the services provided to the card designated by you. Reviews. You therefore agree not to look to StudentUniverse and/or its affiliates, parent company, employees, shareholders, subsidiaries, officers, directors, successors, agents, and assigns with respect to any act or omission of such providers. Yes, your travel credit is good for the same airline as your original flight. Some travel services made available by StudentUniverse are subject to additional rules, such as airline ticket eligibility and fare rules, including minimum and maximum age restrictions. Since we incur costs in cancelling your travel arrangements, you will need to pay our administration charge of 125 per person per booking (or such other amount specified in your travel documents). Travel documents may be subject to certain conditions and restrictions including being non-refundable, non-date-changeable and subject to cancellation and amendment fees. Bottom Line. We strive to make sure your travel arrangements are satisfactory. By purchasing a ticket from us, you give StudentUniverse explicit consent to contact your school to verify your current enrollment status. You must comply with local government regulations. If you are traveling internationally on a roundtrip or one-way ticket, some countries have additional passport/visa requirements. No, please dont! No need to worry, your credit is associated with your original booking and not just your email address. If you would not like to accept the future travel credit, we can look into the possibility of a refund. Please understand we are working as hard as we can to help everyone. Many of the flights and flight-inclusive travel arrangements we arrange on your behalf are financially protected by the ATOL scheme. We can definitely help you with your flights if you booked through us, unless you've booked with these airlines: If you've booked with one of these airlines, we do not have access to your ticket and you'll need to contact the airline directly. When youre ready to use it, you can check flights on our website to have an idea of what you want. Your legal rights in connection with the provision of individual services and third party arranged packages are against the specific provider and are not against us, except to the extent a problem is caused by fault on our part. These include: In these instances, you would need to contact us for help completing your booking. StudentUniverse and/or its partners have the right to check a users student, faculty, or youth status prior to issuing a ticket, and may request additional documentation if needed. Alternatively you can ask us for copies. Fulfillment of a request cannot be guaranteed. All refunds will be delayed until the situation stabilizes. For more information about financial protection and the ATOL Certificate go to atol.org.uk/ATOLCertificate. All airline tickets must be issued in the name of the passport/photo identity holder. Refund Policy. There are a few exceptions that must be booked on the phone with our agents. Therefore, where your requested travel arrangements require that your personal information be sent to an overseas recipient (other than any of our overseas related entities), you agree that this is at your risk and we will not be liable or accountable for how those recipients handle your personal information. If a student does cancel prior to the start of university classes, 100% of tuition and fees will be refunded.. Withdrawal or cancellation occurs on the calendar day that the . You can also update your email address to a more permanent one on your account any time. Any claims that may fall under the relevant travel protection policy must be submitted directly to the insurance company identified in the policy. It depends on the airlines waivers and if the travel ban actually applies to you. If the new flight is cheaper, you won't have to pay anything extra, but you won't get the leftover credit back either. Please be patient with us and know that a real human is on the other end of your call or chat answering your questions. In addition, the US is requiring all passengers arriving on an international flight to have a negative COVID test taken within 3 days prior to your flight. Verify your student status to purchase exclusive student fares. If you require your confirmation email to be resent please contact us. Give us a call back when you're ready to rebook. If you cant answer your phone anytime, it may be better to DM us so that you wont miss our messaging back (please note, we still may not be able to respond right away). However, some countries (Iceland, Greece, etc.) If your airline is offering refunds, we can advocate for a refund on your behalf. All rights reserved. However, if you have a problem during your trip, please inform the relevant travel service provider (e.g. Travel carriers and local authorities at travel destinations may require specific testing prior to boarding and/or upon arrival at your destination, including, but not limited to, a temperature check as a result of the COVID-19 pandemic. For students and those under 26, our cheap flights, hotels and tours make it affordable to travel anywhere you want to go. Any fines, penalties, payments, delays or expenditures incurred as a result of such documents not meeting the requirements of those authorities will be your sole responsibility (except to the extent caused by fault on our part). You will be given immediate feedback on whether the code worked and if not, why. If you do not wish to cancel online we can help you faster if you provide as much information as possible when you reach out to us please provide the following information: Please dont! If you are paying by this method you will need to request account details from your consultant and make the payment at least three business days prior to the actual due date. Most airlines are not offering full refunds at this point, except in very specific circumstances. proof of yellow fever vaccination) may deny you entry into a country or invalidate your travel insurance cover. Alternatively, you can contact ABTA Information Department on 0203 117 0599 (calls will be charged). You will be asked to sign up or log in. Prices are not subject to increase after you make full payment, except for charges resulting from increases in government-imposed taxes or fees. No need to worry, your credit will still live in My Wallet. Such terms and conditions may be disclosed by use of hypertext links. Anyone can book accommodation with StudentUniverse Hotels; you do not have to be a student. Refund Policy. In some cases, where neither we nor the travel service provider are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the travel services you have bought or a suitable alternative (at no extra cost to you). Many travel arrangements (e.g. We will not be liable for any loss you incur if and insofar as you are able to claim for damages under a travel insurance policy. On the booking of any accommodation you will receive a reference number and a booking confirmation email from hotelinfo@studentuniverse.com. The name on the credit card can be different than the name of the traveler. Individual countriesor even airlineshave the ability to require vaccinations from would-be travelers. First, visit the link for Studentuniverse Refund Policy Promo Code. Please be aware that most travel bookings are non-refundable and cancelled bookings will incur charges. Well be with you within a few days. Write a Review. combination of at least two of the following components selected before If you do not check-in on time or cancel your flights prior to departure, the airline can cancel out your flight and any subsequent flights, and prohibit any changes or refunds. That depends on the airline policy. Yes, and this depends on the airline's policy. In accordance with the Package Travel Regulations, if we have arranged a package for you and the travel arrangements are not performed with reasonable skill and care we will make good those arrangements or pay you appropriate compensation if this has affected the enjoyment of your trip. Travel documents, including, without limitation, airline tickets, hotel vouchers, tour vouchers or any other document (whether in electronic form or otherwise) are used to confirm an arrangement with a service provider. Please travel responsibly and take into account all local health guidelines and restrictions in both your home city and the destination youre considering visiting before traveling. Most of these changes will be minor and we will advise you of them at the earliest possible date. your hotelier) and your travel consultant as soon as possible who will endeavour to put things right. You are solely responsible for any such fees. It is entirely at the airline's discretion to provide you with a seat on a later flight. It is entirely at the airlines discretion to provide you with a seat on a later flight. No representation or description of the protection made by StudentUniverse to you constitutes a binding assurance or promise about the protection, and you agree not to rely upon any such representation. The relevant travel service provider, and not StudentUniverse, will be responsible to you for the provision of the relevant travel service. Any booking you make will be with the relevant travel service provider and not StudentUniverse. . Unfortunately if we cant reach you, our agents have to move on to help other customers. You will need to input your traveling companions' details before entering your credit card information. Your rights in relation to packages arranged by us are set out in these Booking Conditions (which are deemed to incorporate all terms and conditions of each travel service provider for the various components of your package travel arrangements). So yes, they would ask you to upload some documents before . No compensation is payable in respect of minor changes. Business Details Wherever in the world you want to fly, StudentUniverse AU can help you get there for less. Conditions can change rapidly in a country at any time. You will need to know the legal name and date of birth of your friend(s). A refund must never exceed the original payment amount. In short, we can offer you whatever your ticket is eligible for, please trust that we are working hard to offer you the BEST option we can find for your ticket!