Never send items directly from the manufacturer (avoid drop shipping). None of the items that I buy or sell are fake, either straight from the online store, or I get the items legit checked before I buy/sell them. available when listing the item. I just feel bad because I see how it could have easily slipped through the cracks but if I am sending more evidence I dont know why they didnt bother to use it. John-Paul Cody has been an avid online seller for years, across platforms including eBay, Mercari, Craigslist, and more. I know there are many others out there with the same mentality. In my experience, the best things to sell on Mercari are household and personal items, like clothing, shoes, electronics, toys, furniture, purses, and sports equipment. At the cost of those of us that have not stood up and challenged them. Eager to learn what other sellers are saying about Mercari? THAT is outrageous to buy something and NOT have the customer service to make it right. Thanks for sharing your experience with Mercari . There is no buyer protection on this site. You will need to enter your email and name and come up with a password. I am a bot, and this action was performed automatically. It does not release payment to the seller until the buyer confirms that the item is delivered and it is as described. I was scammed all the way around and am now out $500. DONT USE!!! There is also an identification verification process to further protect all users, as well as a review system that lets each participant in the shopping experience rate the other party. Ive read many things about people in the same situation as me. Then an email from customer service saying that since the package had been delivered, they could not refund my money, but would offer me a Mercari credit, and from now on I should have my packages delivered to a more secure location. For Mercari, these items include: Disclaimer: this is not the complete list, so be sure to keep updated with any changes in Mercari's prohibited item policy. I will never buy or use Mercari App ever I will donate it too Goodwill were it belongs and the money l paid for it as charity They have at Mercari low class sellers and high tax and shipping cost LESSON Learned!! For Mercari, these items include: Illegal items Tobacco product Drugs Alcohol FDA restricted items such as vitamins, diet products, home remedies, and homemade cosmetics (anything ingestible) to see if the package showed up. The Mercari Local option is one of my favorite parts of the platform. nicotine or are associated with tobacco or nicotine usage, Items used for identity theft (such as account credentials, user login Heroine is a trademark of Grailed, Inc. eBay is a trademark of eBay, Inc. Facebook is a trademark of Facebook, Inc. Facebook Marketplace is a trademark of Facebook, Inc. OneShop is not endorsed, certified, or affiliated by List Perfectly, Vendoo, mercariBOT, ResellKit, SellerInsight, PrimeLister, Cross List It, Hammoq, ListingJoy, Crosslist, Poshmark, Tradesy, Mercari, Depop, Grailed, Facebook Marketplace, eBay, Kidizen, or Etsy. Just curious. Now we understand how frustrating it can be. USPS scans packages at pickup which in turn creates the manifesto and updates tracking info until its delivered. I had the same exact issue. and have been 100% satisfied with every purchase. Start with a wide shot, and then get closer to show your potential buyer the details of the item. I informed Mercari, who sent me an email, late on a Friday night requesting photos from every possible angle. Call a lawyer. Millions of people use the app to buy and sell new and used items, making it a great platform to make extra money. I only buy and sale luxury items Part of their agreement with approved vendors is that these "seconds" cannot be described or sold as a genuine and perfect original. Where to Sell Apple Watches for Most Money (My Experience), How to Hire a Virtual Assistant in 2023 (My Experience), 15 Jobs that Pay Over 300k a Year Thatll Surprise You. Please, I wont even collect from some of them because they are so nasty its not worth it. There is no buyer protection and we will not be buying anything there in the future. If they disagree with your return request they immediately close the transaction and you own it. So.the seller not only refunded when he should not have..BUT..now..the buy also has the item!! They have wasting my time, tape, and energy etc. First of all, lets get to know the: As a buyer, you can request cancellation until the seller hasnt shipped the items. Mercari itself is a legit e-commerce marketplace to buy and sell products. Yes, you can trust Mercari but not the sellers/buyers on their platform. Coach Purse I have given up trying to get back my money. that are soiled with human materials such as used underwear, Sexually related items such as sex toys and fetish items. OneShop is a great software to get you started with. For more details, visit Mercaris shipping page. on this subject with an avenue for everyones feedback. discretion. Good info. Period. But first, let me clarify one question just in case youre asking: What are the proofs that Mercari is a legit platform? Okay, so you listed an item that is not on Mercaris prohibited items list and ensured your listing details are accurate then you should: Got a sale? Having said that, we are unable to release funds until we can confirm delivery to the buyer Yes, it can be worth it to sell on Mercari. I always add the 3 hashtags sellers are allowed to use. Heres the recommended shipping method based on package weight and size: If you ship locally, you can skip the meetup for a small fee, and an Uber driver will deliver your package for you at a time that works for your schedule. Sigh. On the other hand, if the product is as described in the sellers listing and the buyer confirms the order then both parties rate each other, and the payment is released to the seller. I have been swindled out of funds by buyers claiming issues with orders. All she did was apologize but now I have to wait to cancel my order because she stopped responding and Mercari wont let me cancel until its been 7 days with no tracking updates. Reading them is crucial for sellers as well but first, they should keep in mind these: Listing any of the items that are on Mercaris Prohibited items list can have massive consequences for you. That platform comprises SELLER SAFETY, they ignore things like harassment, restraining orders and just tell you too bad. No in person customer service response. They have kept money owed to me, suspended my account, I gave no means to contact them AND they continue to bombard me with emails for offers! (San Francisco) Better Business Bureau and after reading the reviews and you go ahead and do business with this site you will deserve all the bad things that will happen to you. Describe the items you are selling in detail. My direct deposits are on hold until 8/10/2018. Again MERCARI IS NOT SAFE. Also, what do you consider a proper reason? If you want the easiest shipping method, use Mercari Shipping. They removed a CC purse I listed the other day. All products sold on Mercari are 100% genuine and sourced directly from the brands or their authorized distributors. Mercaris reuse report revealed that: Americans are projected to spend $160.1 billion on secondhand Items in 2021. Digital items - any items where the order is fulfilled electronically or I actually discovered Mercari because one of my stolen rings was listed there. Prohibited Mercari Items - Items that will get you banned from Mercari. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I sold my item within a few hours on ebay. But there are a few things to note: You cannot drop ship on Mercari, all items must be in your possession. The shirt itself had the wrong tags (not the tags that the seller had on the listing ) and nothing on the inside said gucci . Sell it at a yard sale or better it , destroy it so no one else gets suckered. Now I searched and see on Reddit that this scam has been going on since 2018 and obviously Mercari has not fixed it. Always determine what your lowest price is for an item, and dont budge from that, but leave yourself some bargaining room, by setting the initial price a bit higher. At this point, youve filled out the required info, but its a good idea to also add a profile picture and bio to increase your credibility (which leads to more sales). Mercari also provides $200 in shipping insurance as well. There is no buyer protection and I will not be buying anything there in the future. Many complaints are for 1000s of dollars Without worry, you can leave the manual and time-consuming tasks so you can focus on more important things to grow your business. Selling counterfeit items are strictly illegal as they are copying everything including the trademarks, labels, designer names etc. You can easily learn as you go. Their philosophy is simple: if you no longer need an item, rather than throwing it away, list it through their app, and make sure it finds a new home, while earning money in the process. My son does not have his item or the payment for it. I'm not sure if this "ban" will be lifted. I got replica shirt with adidas golf. Feel free to complete this process on your computer or phone, the steps are the same. if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[336,280],'ecomsay_com-large-mobile-banner-1','ezslot_9',142,'0','0'])};__ez_fad_position('div-gpt-ad-ecomsay_com-large-mobile-banner-1-0');On top of all that, sellers should avoid listing items that are on Mercaris prohibited items list. And today 21/07/21 I am surprised to receive the 2 goods, but they were 2 iphone 6 cell phone cases that should cost less than $10 each. I think this is a tough one personally since the seller is not a retailer or dealer of said product, how are they to know if it will fit a buyers equipment? If a seller lists a prohibited item, this is a violation of terms of service that can lead to suspension or termination of the account. I provided all the details to Mercari and they didn't further investigate the seller. Heres the next problem if I cancel, it indicates that it was MY decision to not purchase the item. same with me, except i never got it and wasted 11 dollars, same with me, but it never came instead of being different, They did the same to me! Note: Flammable or combustible liquids and any other items that require Mercari is passionate about sustainability. Only buy from seller have all 5 stars review at least a few review New here? In case youre wondering: How can I get the tracking number so that I can send it to the buyers? It costs a lot of time and money. if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[250,250],'ecomsay_com-large-leaderboard-2','ezslot_6',133,'0','0'])};__ez_fad_position('div-gpt-ad-ecomsay_com-large-leaderboard-2-0');So to conclude the question, is Mercari legit? On the second and third listings, I clicked add to cart, checked out immediately, and then the sellers cancelled the transactions within minutes of paying the full asking price. Its DEFINITELY NOT WORTH IT for any Decent Seller. Therefore, all transactions or shipments must go through Mercari to keep both parties protected. Your comment is confusing and unclear. One thing to keep in mind is that Mercari has a list of prohibited items. I contacted customer service every way I could find Several days later they responded with an apology but I had already lost a week's worth of business. call my bank, ask for them to help me in the situation. Final decision. I am currently dealing with this issue. Just a heads-up. Denied return because I could not give them their pictures in 24 hrs, Same thing happened to me. NOT WORTH THE AGGRAVATION THAT YOU WILL ENCOUNTER! I am very impressed with the platform and those the sellers so far. The app wont load pictures to show damage, the customer support is a voicemail and their email support just recycles the oh cant help you this is the wrong email associated with your account when it is. I paid $26 (w/shipping) for a puzzle of a Mustang car. Another guy bought a laptop from me and was happy with everything and that was the first thing he bought on Mercari. You have to fill out. I made a purchase the person only shipped part of the order, then they delayed by saying they were going to check with UPS. The details section helps Mercari surface the right products for shoppers, so make sure you fill out these 4 questions. After 48 hrs, the system allowed me to send an email about the problem. This would be a good place to share your bad experiences just since this is basically a bad experience PSA anyway. You claim buyer no is: Theyll look something up, see it on some crazy sale and rifle off that they want to pay those prices LOL! They get to keep items, Get them for free and MEcari does nothing to protect the seller. Then Mercari said it was over their 3 day allowance for returns. Once youve followed all of these steps you can add your listing to Mercari through the app or on the website. Stay away from the site or be aware you have ABSOLUTELY no protection or help and will be out your money and item If anything goes wrong !! You can of course flip items too: buy something online you will later sell for a higher price. But if youre looking around the house for things to sell and coming up empty, think again. No worries, if your order has not received any tracking updates by October 8, 2020, please let us know and we will revisit this case. Mercari is a retailing site that allows you to sell clothing, sporting goods, toys, beauty supplies, and handmade items. It is not a safe platform for buying. but yeah the same issue can happen in any platform and most tends to favor the buyer because that's where they get their money from. Like most platforms, Mercari will suggest a selling price for you based on their sales history for your product. The seller went on to tell a lie about how it had been shipped and he didnt know how this problem keeps cropping up where it doesnt list the item is being shipped. However, the seller will be paid if the return doesnt receive a tracking scan by the buyer within 7 days of approval. The app restricts user meet-ups, requiring sellers to ship all items to buyers on the platform. DO NOT EVER buy using this platform. And the seller, who has obviously broken all of Mercaris rules, is still being allowed to sell items on Mercari. Although not recommended, a lot of sellers leave the product description blank. It also did not have as much memory or hard drive space as advertised. now returning it for no proper reason and they approved her request. And it was not cheap. To get unbanned, file an appeal by reaching out to customer service to get your account back if you think Mercari made a mistake. I may have hit the buy button twice nobody to con contact I will contact pay pal, the automatic rate by Mercari is a problem.There are many things that can stop someone from asking for a refund within 3 days, including mistakes made when claiming something was delivered and time waiting for the seller to communicate.Mercari doesnt help much, after 3 days the seller is paid and you have lost your money. ), Items that promote racism, hatred, violence, and discrimination, Sexually explicit items (ex., Sex toys, and fetish items), Products that contain a virus, malware, or spyware, Stolen goods - if the purchased item is reported as stolen, you may receive a demand for the return of the possession from the victim, and the item may also get confiscated according to the regulations of the Code of Criminal Procedure (Act no. No wonder eBay sellers hate people with PO BOX address. NO.. That is a yard sale handbag . Counterfeit goods or goods infringing on a third party's intellectual Just the fact that I am not happy with this item, should be enough. In the event that the seller confirms the shipment but you havent received the tracking details from the seller after 7 days of purchase, you are eligible to immediately cancel your order from your Order Status page. ', Press J to jump to the feed. cosmetics (any ingestibles): Listings or items descriptions that offer miracle cures such as "cancer I still do not know if I will be reimbursed. trusted seller, item that I want, cheaper than normal but still reasonable; never comes. Like other sites, you simply upload pictures of the item, along with a description and price. Read the 8 tips below on how to sell on Mercari fast. They are the worst. I also luckily had some other Gucci products and I was able to send them side by sides of tags etc to prove it was a replica and the seller was in no way penalized. The seller loses both ways. I understand that the resolution or answer given does not favor your end for now. Mercari is asking buyers to rate a seller within three days of the items confirmed delivery date. Add a story to your listing to make it appealing and interesting. If you dont want to do this, you can download the free Google Voice app, and generate a phone number that way. I have been in constant contact with Mercari and received the following: Refunds will be processed to the original form of payment no later than three (3) business days after confirmation from the Seller that the item was returned by the Buyer to the Seller. Hopefully never You have so many different sellers selling bootleg copies of movies and tv shows. You should have received a refund for them misrepresenting it. Selling any product under the prohibited list is forbidden on most e-commerce websites. Mercari are crooked Japanese sellersSuing & bringing criminal charges of fraud. You can now start listing, buying and selling on Mercari. Good Luck to you. Thank you Kitty for sharing your experience! Things can surprise you with their true weight (both bigger AND smaller), and choosing shipping based on actual . This fee is charged based on the item price for a completed sale and is applied to all forms of payment received from the buyer. However, if you choose Mercari prepaid labels then youll get the tracking details from them straight to your inbox with tracking on the app and web included and you can provide those details to the buyer. Use another means to sell your stuff, if your stuff holds value. I wish I had seen these reviews prior to ordering from this site. Tip 1: Just jump in and try it! Not delivered, so opened tracking , which said delivered to NY. Any outfit that locks you in this tightly cant be trusted in my opinion! Hopefully they contact you about it. So far, I have been happy with my purchases. I have sold more then buy games, Advertisements or listings for objects being sought, Items you do not currently have, or that are on order, or will be Mercari customer support does not want to give her the return shipping label and refund her money despite doing all they asked and showing the holes in the leggings. Basically, Mercari works as a middle-man between the buyer and seller, providing an environment for both parties to trade safely and securely for a percentage of the fee. There is a 10% selling fee for each item on Mercari. I actually made an error and did not put in a tracking number once I had shipped an item, (well within Mercaris Requirement period). Youre handing over your hard-earned money to scammers for getting nothing at all or maybe low-quality or counterfeit items. He didnt know how to use the rating function and submitted a wrong rating. IM SURE THEYLL DELETE MY COMMENT BUT I TRIED BUYING SOME NIKES AND THEY TOOK MY MONEY NO PROBLEM. That, my friends, is AWESOME customer service! Almost all online marketplaces like Poshmark, Amazon, and eBay list prohibited items that users can't sell or list. If you need help, follow these steps to get in touch with them: As a seller getting your account suspended is no easy thing to handle. Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management. Mercari fucked me over I had proof I was sold fraud shit and they just laughed and walked away with my money. They refused despite just receiving my order. Ive reported it to Disney, Hulu and Netflix. Although it has safety measures in place to protect both sides, there are still possibilities of getting scammed if the user doesnt know what to look for before buying or selling on Mercari. I just got burned on an item with a bad description because they would not approve the return. These items find their way into the market place through various legitimate means and cannot be described as "copies" or "knock-offs" as they have been made by the same hands and machines as the originals. of highest caliber, I thought you might want know, and move to correct these minor blemishes. Thank you! Provide a valid tracking number to the buyer, Never create multiple listings of the same item, Never list items glorifying violence or associated with hate groups, Never provide false information in listings or messages, Never abuse, threaten, troll, degrade, or harass your buyer or seller, Never the buyer to rate before he or she received it, Never encourage buyers or sellers to deal outside of Mercari. There is basically no way to contact the compliance team and talk to them directly. Procedure (Act no. Confirm employees after the finished product. Violate the Terms of Service multiple times, Have questionable activity on their account, FDA restricted items such as vitamins, diet products, home remedies, and homemade cosmetics (anything ingestible), Counterfeit goods - items in violation of copyright (ex., fake designer clothing and accessories), Weapons or anything that can be a possible safety hazard, Items with inflated prices listed to profit from a tragedy (ex. So basically they're useless, powerless, to do anything about most situations. They Lump together seller and buyer ratings to deceive you. Until I proved I had stopped the dispute my account was frozen. Too many times. Mercari executives including John Langerling are millionaires! I agree. What is my best course of action to get my money back? Check out our blog on how to get started selling (hint: its simple).. When listing an item, make sure all details in your listing are accurate such as: You should always use original photos of the products in natural light so that buyers can see the exact color of the items. I attempted to work with the seller and received no response. vitamins, diet products, muscle enhancers, home remedies and homemade Havent had problems with ebay. So, to the question is Mercari legit?, the answer is definitely yes. It's really disappointing. Can they ever accidentally authenticate a fake bag? Okay, so you came across an item not selling for an unbelievable price, checked the photos from different angles, read the description carefully and everything looks fine. Mercari is indeed a safe and secure platform for credit cards as it processes all payments through fully secure, compliant, and rigorously audited payment systems that are recognized by financial regulators all over the world. Do not be bullied. Short and to the point and understandable in laymans terms. By doing that, you are unlikely to be scammed or encounter any other problems when buying and selling on Mercari.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'ecomsay_com-netboard-1','ezslot_22',144,'0','0'])};__ez_fad_position('div-gpt-ad-ecomsay_com-netboard-1-0'); And obviously, not doing so will certainly result in scams and other issues.